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Hi All, thanks in advance for any help. An IP Office 412 running 6.0.18 is outputting a V8000 number as the initiating extn (Party1Device) instead of the extn number. This is happening for 60% of external outgoing calls. The other 40% are fine and include the EXXXX number for the extension...

Hi all, have a client that wants to upgrade 2 of their 3 406 V2's to IP500 V2's. However, they have a third office with another 406 V2 that they do not want to upgrade to IP500 as the site is closing in the not too distant future. Now is the best time for them to upgrade the hardware at the...

Hi all, strange one this. Thought I'd see if anyone had experienced anything similar. client with 2 406V2 running 4.2.23 connected via SCN. Reception function is centralised in Site A. Calls for old main number of Site B connect via the SCN to reception in Site A. Receptionist then transfers...

Hi guys, just installed One-X Portal and when I try to navigate to the URL http://127.0.0.1:8081 I get the following: System.ArgumentNullException: No message was deserialized prior to calling the DispatchChannelSink. Parameter name: requestMsg at...

Hi Ladies and Gents I have an IPO406 running 4.2.14 with Soft Console 4.2.11. BLF's are not updating to show the user as free when they clear down from a call. Any user that uses there handset is then shown continually as busy even after they have cleared down. Here's the strange thing.....if...

Hi all, I've got a 406 V2 running 4.2.14 with the latest VMPro release running on a Windows 2003 machine. Upgraded about 3 weeks ago. Since yesterday Voicemail is unavailable. A reboot sorts it but it then happens again shortly afterwards. Nothing has changed on the network. System Status...

Hi all, have a site with IPO406V2 running 4.1.15 with Softconsole (4.1.20). The messages icon in the bottom right corner now shows an open envelope and no longer shows the number of new messages. Client can still access group messages from the reception handset (softconsole is associated with...

Hi all, I have a client that needs to transfer calls from reception to THEIR clients mobiles. I want to set up a speed dial BLF in Softconsole to automate it for them. I've added the "Set Account Code" Short Code (11*N#) and I want to append this with the mobile number to dial, but the IP...

Hi all, not come across this previously. Problem is: i/c call to extn 4458, 4458 answers but I can't hear 4458 but I can hear extn 4462 (who can't hear me). I can even hear extn4462 talking to a colleague while she has the handset lifted and about to make a call. It's a 406 and both parties...

Anyone having problems with Phone Manager running on a Vista machine since the last batch of updates from Microsoft last week? Using PMPro 4.1.20 on IP406 running 4.1.15.

Hi all, have had this problem with this same client and same extn user a couple of times previously. I saw a thread a while back on this same issue but can't find it now via search. The user, occasionally, get a high pitched tone and can't make or receive any calls. A system reboot cures the...

When a user has problems with Phone Manager log in due to a corrupt file causing log in errors, is there any way to save the user's speed dials data before deleting the old profile in My Documents?

Hi all, installed CCC (5.0.56) with IPO500 running 4.1.15 (and latest Delta Server). Reporter works fine, can select report, select criteria, then says "running report" then hangs on "formatting report for display". At the same time the CCC Reporting service stops!!! All by itself! Any clues...

Hi all, may be a stupid question but is it possible to run V4.XX software on a DT SoE if you are only using IP Handsets (e.g. 5610's)with no DT handsets attached to the DT ports) Thanks Chedzz

I've got a client who is about to renew/change their mobile phone provider and they have one eye on the mobile softphone application that I believe is included in V4.2. I know it has to be Windows Mobile 6 but can anyone tell me what version of Symbian O/S they need so they can take advantage...

I have a SoE (4+8+4-3Vc) running 4.1.9 with a Bri8 Card. Every few weeks it loses sight of the ISDN2e and all incoming get an engaged tone and outgoing get "waiting for line". After a reboot all is fine again until the next time. Monitor hasn't revealed anything. SSA shows an alarm after the...

I need to know if the Kirk 1500 wireless server (equivalent of the old IP Office DECT Control Unit (DCU), can be used on an IP500 platform. The client has the Kirk 1500 already in place (on an old LG switch) and doesn't want to go the expense of upgrading to IP DECT. I know that the 20DT...