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I have a clustered 3300 system with redundant ivr ports between two gateway controllers, when sending a call to the redundant IVR port numbers the call does not pass the correct DNIS information along. Instead I get the CEID followed by die IVR port number, instead of first passing the hunt...

Hi I have a 3300 MXE running MCD 7.0 and I am getting a SIP 503 error stating "maximum calls have been exceeded" from the Mitel. There are more than enough SIP trunk licenses so that is not the issue. Currently no calls can be made or received. I have deleted and recreated the SIP peer...

Hi I have a site with a MXE III on version 7 sp1 and they have a CCM with remote IVR. They want to port over to SIP and I have started testing some inbound to the IVR over SIP. When I do a simple ACD Path with a path interflow dialing list the DTMF tones work perfect over SIP but when testing...

hi guys, is it possible to add more vCPU's to a vMCD instance when the original selection was for the 250 user spec? The virtual host server has more than enough resources to add additional cpu's and memory to the instance. Just want to make sure if there is not another process we need to follow.

Hi guys I am running Enterprise manager for the first time in ages on a big enterprise site and have now on two occasions had issues. The enterprise manager just stops working and then you are unable to access the web url although the services are running, Just get page cannot be displayed. The...

Hi I am busy setting up UCA with Teleworker for a client and since last week my UCA client on my PC loses the connection to the server a few seconds after connecting. The mobile application is working perfect. My symptoms are exactly as the previous thread1329-1706938. I have tried uninstalling...

Hi guys I have a MXE III controller running MCD 7 SP1 PR1 and when I try and make a backup it instantly fails. The log files indicate the following error: "Backup failed due to a prior database audit failure" I have done a database audit and ht result was: "Database audit succeeded"...

Hi guys I have inherited a site with a cluster and the main controller has 39000 SDS errors. I have heard there is a way to delete all those SDS errors or log files through FTP. Do you know how to do this? as deleting a 1000 records at a time takes way to long and the system is very slow.

Hi guys Is there a way to do the following on Intelligent Queue: DDI number gets phoned and then 1 of 5 messages must play and then route on to a queue. This client is running a promotion and wants the callers to not always hear the same message. I have tested the following without success...

Hi guys I have an interesting scenario that I have never faced. I have a customer that has 2 x 3300 MXE controllers in a resilient cluster. The main controller has about a 1200 users on it and is taking a bit of strain. I have been asked to move all of the voicemail boxes over to the redundant...

Hi all is there a command or a way to see the all time high simultaneous compression licenses used? I need this info to see if the system has enough compression licenses.

Hi I have a client with 2 x MXE controllers on version MCD 6 SP2 that are in a cluster and set up for resiliency. The main controller randomly fails over to the resilient controller during the day. What could cause this? The switches don't indicate a connection drop and we can ping the...

Hi guys, I have quite a complicated site I support that have 5 controllers (2 x 3300 MXE's and 3 x AX's). All of these controllers are connected in a cluster and they all dial out of the main controller that has SIP trunks.The TMS program they make use of now has an issue where it bills calls...

Hi guys I have a strange issue at a site running a 3300 MXE on MCD 5 SP2. None of the MWI lights go on when there is a voicemail in a extension's mailbox. I just took over the site and at first noticed that the first and last voicemail port was not in the voicemail hunt group. I then fixed that...

Hi I have a 3300 CX running MCD6 SP2 with an auto attendant at a client. It's the main/primary auto attendant with a recording and 2 options. The system then prompts you to enter the extension if you know it or hold for the operator. Everything worked perfectly and just suddenly now it strips...

Hi I have a client with a 3300 MXE on version MCD 6 SP1. Some extensions have a flashing MWI light every morning even though there is no message when you press the flashing envelope. I have gone through all the tek-tip threads on this issue and have made changes accordingly but still have this...

Hi Is there a tool that can be used to send a notification if a E1 line is down. I have a client that runs a 24 hour call center and they have only 1 x E1 connection and would like to get some form of sms or email when the line is down so they can report it sooner. They make use of CCM and IQ...

Hi I know the software installer tool is not supported on server 2008 but has anyone tried an upgrade from it? Can it work? I need to upgrade an MXE to MCD6SP1 from MCD5.

Hi I have recently upgraded a client's system from MCD4.2 to MCD6. They have a MXE 3300 running 5330's, 5212' and 5302's. After the upgrade the DHCP options gave us hell. I had to remove the VLAN ID from the Mitel option 125 on the mitel to get the IP phones to boot, the 5302's worked fine with...

Hi I have a client that we need to connect to a telco via SIP trunks but we have been experiencing some weird issues. It's a 3300 CX2 running MCD6.The SIP link establishes fine and we are able to make calls on three IP phones with audio. No other devices can then connect a call with audio. At...