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I have a problem getting an Avaya (spectralink) 3616 to attach to my Access points. Currently we have 2 existing 3641's and 2 3616's in service and all work well. Recently we had 1 3616 and 1 3641 go out for repairs. Upon return the config was wiped. I put the 3641 in the cradle configured it...

What Licensing / Hardware are required for SIP trunking on an IP500? Thank you

Currently we have a voice mail box for employees to call into to report being late or absent and that is working well. Now we would like to know if it is possible for the voice mail to get distributed to 3 or 4 users mailbox. Hope this is clear. Thank you in advance

Partner ACS R8 Can the hunt group order be changed? It seems that the system followes no order, the hunt seems to start at different extension every time Im trying to have incoming calls ring ex 10 then 15 then 12 is this possible or do have to change the users extension numbers? Also can...

Partner ACS R8 18D Phones How does one announce a call to a user before transfering a call. Not trilled with using intercom and ringing the extension. Can intercom just open up where the user doesnt have to answer the extension? Thank you and have a great day

I have a few questions concerning a ACS Release 7 system Can incoming call be be distributed to extensions in a round robin fashion. IE incoming call 1 rigs on extension 12 the next incoming call ringns on extension 16 next call extension 14 next call back to the beginning and so forth. I...

Partner ACS R7 How do i set this up: i would like extension 11 fowarded to a outside number such as 954-555-xxxx. This forward will need to be in effect 24-7 for several months. I programmed a personal speed dial (80) to dial the number and that works however when i program a button to...

Partner ACS R7 Add a few personal speed dial numbers to an extension however when i attempt to use the speed dial numbers IE "intercom 80" nothing happens. What did i miss? Thank you and have a great day

I have a Partner ACS R7 and am considering changing from POTS to a PRI. Exactly what module do i need to support about 12 channels from a PRI? Thank you

IP Office 4.9. How do i make an extension ring when the phone is in use? Our operator cannot hear another call come in when she is on a call. Thank you and have a great day

IPO 4.1.9 This seems simple, however it has kicked my A@* We have an incoming call route for our fax number that comes in on our PRI and the destination is analog extension 379 attached to fax machine 1. This has been working fine for some time. We added a second faxmachine on analog extension...

IPO 4.1.9 VMPro 4.1.27 Currently we have "weekend" Time profile that the incoming call route uses to direct calls to the proper hunt group so the caller hears the apporiate greeting. I have setup a new hunt group call flow with a holiday greeeting stating that the office will be closed on...

I have had softconsole up and running for a week or so and was wondering if there are any options for customizing the buttons etc. It it possible to use shortcodes? I would like to create a button for F key for "Dial Direct" also make a paging button where you dont have to scroll through a...

I was wondering if anyone has ever tried using touchscreen for softconsole. Any thoughts? Thank you

IPO 4.1.9 I setup a button to "Dial Paging" however the button doesnt work if you lift the handset off the hook before you press the button.If you press the button before you lift the handset off the hook all is well. This is anoying for alot of users and was wondering if there is a fix...

IPO 4.1.9 Voicemail Pro 4.1.27 How do I create a "general Delivery mailbox" without burning up a physical extenmsion? Thank you very much

IPO 4.1.9 VM Pro 4.1(27) I dont know what I did but for some reason all voice mail boxes are asking for a "access code" when callers are transfered to Voice mail or the user doesnt answer. What heppened? Thank you

How do I create a short code to restrict Long Distance dialing? An example would be great. Thank you very much

It is possible to use my IP500 and Voicemail pro to make timed announcments over the paging system. For example at 11:30am announce "Lunch time". Thank you

How can i create a button to page the phones and page the speakers at the same time? Currently we dial *78 to page the Warehouse, dial *77 to page the parking lot and dial *79 to page the phones. How can i create A button or short code to page ALL? Thank you