Search results for query: *

CP150, Rls.2.0 w/ Basic Call Center Connected to MICS 6.1 s/w All Ques work perfectly, short of one NAGGING issue. One Que is set up to overflow to a hunt group. We decided to utilize the hunt group to be able to assign a distinct ring to callers. It will not route to the Hunt Group. It will...

Hi, My Clients got rid of their Terminal Server and I lost remote admin access. I thought remote administration would be a snap using a Public IP NAT'ed to my internal BCM IP. I had their IT guy NAT it, with all ports open, and NO ACCESS. Anyone have any ideas? They will be upgrading to the...

My Client called and the said the reporting server is locking up when he tries to run a historical report. System Specs: MICS s/w rls 7.1 CP150 rls 3.1 Reporting Server Specs: OS XP Pro w/ SP3 Intel Celeron Anyone have a fix for this?

Can anyone give me access to this file. Need a DID to answer w/ RAD. Thanks in advance.

MICS 6.1 wont answer a properly programmed Target line. Just rings. Any Ideas?

I am looking for input on business class routers that play well with VoIP. I am experiencing unacceptable packet loss and some jitter on calls. There are about 40 users (PC/Cisco Phones)each using a single Cat5e cable. We are running an on-premise Asterisk box. Any Ideas/Recommendations?

I am having very strange issues on my MICS I am getting the following event codes 310: Bad stimulus message received by DTI from KSU: Record the event message and contact your local support group. Check the DTI connections. If the problem persists call the T1 service provider. 313: The clock...

I know that the Doc's on the Cp100 can be misleading. I have a CP100 rls2.0. Reading carefully I found that you are unable to load voice files. Only the BCM version (also present in the CP100 Docs) can do this and import/export .wav or native encoding. I also have a CP100 rls3.1. Docs state...

I have a CP100 rls.3.1. I am attempting to take a .wav file, using the CallPilot Player, to convert to the Nortel .vbk file. The conversion seems to go thru w/o a hitch, but when I attempt to upload the file, using the CP admin web interface, I get "invalid voice file format" error. I do...

Hello, My NRU 11.0 only has upto 7.0 Offline Programming Excel WorkBook revision of this page. Is there a new NRU version (12.0?) or a file I can download?

In attempting to load Patches I get the following errors: ___________________________________________________ Failure sequence--- Wizard window: "Configuring FTP server on BCM" Wizard Pop Up: "An error occurred during transfer.Transfer canceled.Please restart update" Click OK button Window...

Anyone know where I can get an updated list? Mine is from around the time of 4.1 rls and occasionally I run into codes that are not on my list Thanks

Has anyone used the Nortel BSR222 and VPN clients. I have purchased 2 BSR222's. One for the main site w/ the BCM400 rls. 3.7 and the other for the remote location. I am having issue with connecting via VPN to the main site to do Admin on the BCM. Any Ideas? Do I need to purchase a client for...

Hope someone can help. I have the above mentioned BCM. I have one i2004. It registers and works, except for a one way audio issue. I have tried three sets total with the same results. I can make/recieve a call at the set, the other party(internal/external) can hear me on the IP set, yet I get...