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Hi! Somebody knows the maximum time for a voice file on the MICA for the Greeting and for the menu options prompts. I verified the NTP ad isn't a part that specify this and I need to know becouse I need to create a long promt for a service. Thanks! Albert

Hi! Somebody knows the maximum time for a voice file on the MICA for the Greeting and for the menu options prompts. I verified the NTP ad isn't a part that specify this and a need to know becouse i need to create a long promt for a service. thanks! Albert

Hi! I'm having a warning message on Realtime Dysplay when using a private Tubular Display and filtering de Supervisors. It shows (Display Layout--- Web Dialog Following problem(s) occured while saving consolidated display layout), you can pres ok an then it shows you the displays whit the...

Hi! I have a situation on an Opc81 4.5w. the thing is some 3903 & 3904 phones show all the soft keys programed like forward, transfer, pick up... and others only show the keys depends of the state like only shows forward when is idle, when offhook shows pick up, and when is. the thing is that...

Hi! I'm having problem with the Real Time Display on CCMA 6.0. When we make changes on the name or the skillset and partition of an agent the change don't take effect. The NTP and nortel engineer said that we have to restart the IceRTDService and relaunch the standard agent display but the...

Hi! I work with an Opc81 4.5w, and I,m getting an BUG5157 and BUG6504. I verified the System Message NTP and BUG5157 says attempt to write on invalid time slot. BUG6504 says phisycal TN is invalid ( all TN's that appear in when the message appears are valid and working). Here an example of...

Hi! I'm in the learning curve on Nortel Quality Monitoring and when I try to print from the administartion Utility/special reports area ( Instrument/Terminal Relationship), I get only the first page but only with the report title and no data just like this: Instrument/Terminal Relationships...

Hi! I'm in the learning curve on Nortel Quality Monitoring and when I try to print from the administartion Utility/special reports area ( Instrument/Terminal Relationship), I get only the first page but only with the report title and no data just like this: Instrument/Terminal Relationships...

Hi! My friends. I have a situation a 3 PBX (an OPc81, OPc61 and OPc11) interconected by way of T1. The thing is that we use CDP Type DSC to acces DN's on the other PBX and works fine from one PBX directly terminating in another, but when we try to dial a DN from PBX (A) that it's CDP Type DSC...

Hi! We have to change Call Registers ingreasing the parameters do to high call registers usage and the procedures says that we need to make an INI on the PBX. The question is, what can we expect with IPPhones agents logged in on Contact Center 6, Nortel Contact Recording and Nortel Quality...

Hi! We have to change Call Registers ingreasing the parameters do to high call registers usage and the procedures says that we need to make an INI. The question is, what can we expect with IPPhones agents logged in on Contact Center 6, Nortel Contact Recording and Nortel Quality Monitoring...

Hi! I have a project to put some i2050 to record calls on NCR. We have all our Contact Center I2004 phones recording calls on NCR. I did the same setup for the I2050 but it dosn't work. Please advise me on this. Thanks!

Hi! I have a situation, we need to forward a OPc81 DN(DN's) to a DN that has voicemail (Call Pilot 4.0) and it's forwraded or FNA to it, but when the call goes to the voicemail by FNA or Forward didn't get to the voicemail of the DN that has voicemail and gets a message tlling that the DN...

Hi! I have CCMA 6.0 on CS1000M(Opt81c), I put an Application to collect Call by Call data to make a comparison of times on reports from an Opt81c DCH, Symposium and Contact Recording. I went to configuration>Historical Statistics>select the correct application whit the collection method of...

Hi! I have a situation, I work with Meridian Op81c, 61c and 11c. On the Op81c & Opc61 when there is a digital TN on the Outlet without a set connected dosn't get disabled, if you put a digital phone after days or weeks, it works normally but on the Op11c if you left a digital Tn without a phone...

Hi! Could the Signaling Server and The PBX Meridian Opc81 sinchronize the Time & Date with another Server on the Network. On the Element Manager there is an option of SNTP Server client with the server Ip address box I think this is. The Nortel documentation explain this, that you can...

Hi! The IT guys changed the CCMS time to sicronizing to an NTP Server and also NCR, NQM, and ARCHIVE. Now the Historical Reporting are worng and show reports like form 6 hours ago and back, but current reports not. I argued the IT guys that they need to sinchronize the Signaling Server time...

Hi! The IT guys did a change on the time of the CCMS, sinchronizing with an NTP Server. Now the Historical Reporting arn't shwoing correctly, You can get reports but like from 6 hours ago and back. They didn't change the Signaling Server time sichronization to the same NTP Server. I say to...

Hi! Did You know if the Opc81 came with 4 ACD Agents Licenses by Default and then You have to buy on top of that? The thing is that I had to do an inventory of ACD Positons on an OPc81 for Administrative Reason, to know how are distributed from Departments and I found that the real POS ID's...

Hi! We have a phantom TN with voicemail for our helpdesk group. I configured on Call Pilot the internal extensions of the helpdesk ACD's phones to MWI DN but it dosn't work. It works non ACD's phones. The ACD's phones are whith CLS: mwa, are (2616 model). i verified the Nortel...