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Looking to provide upper management with a number of endpoints off of several pbx's within our corp. Looking at the disp capacity listing it appears that Stations (Includes BRI stations) along with IP stations would give a complete picture. However want to confirm before I make the final jump...

We had a new call center go live last week. All agents on 4621sw IP phones with plantronics supra binaural headsets. Intermittently agents are getting client calls where the caller "sounds like they are underwater and/or digitized". As a test during several garbled calls the agent or...

We recently moved from Audix to AAM. We have a couple of call vectors that use the 'messaging' step to put calls into specific voicemail boxes for specific clients. This worked without fail on the Audix. However when we made the changes to push those calls to AAM, the calls are not answered...

I have a remote location that I need to add IP conference phones into two offices. Both are using 4621sw IP phones and they do not have a spare jack. It is a STATE office that we provide phones to so their PC's are not on our network and are not using the pass-thru port on the 4621's Isn't it...

We have several LSP's that all have unused VAL boards as all announcements reside on the main switch in NY. Is it possible to copy the appropriate announcements to the local LSP's VAL resource (using different assigned extension numbers) and then create a vector that will default to the local...

Installed rel5.2 sp5 on WinXP 32-bit machine Configured extension/password Set Call Server Primary Server Address to one of the three CLANs that our 4621sw IP phones register Try to login and client never connects I can ping the CLAN IP address from the PC The station has the following...

I have configured VAL manager, however every time I try to pull the VAL board info I get the following error in the log: There was an error retrieving the VAL boards for RDC. 1 00000000 51c5 Object command word omitted; please press HELP I see previous posts that say to upgrade VAL manager...

I have recently started with a new company and have been tasked to pull all of the existing configuration information out of the Voice Network and document it all (TFTP, Router, DNS, Option 176 setting, etc). In the past I kept the Avaya IP worksheet when we had installs/upgrades. However the...

I am helping a friend out with a situation: 1. Power outage & UPS failed 2. When system came back up none of the IP phones will register, however all other IT equipment is working. 3. Avaya x330 STX RMS w/G7004. Extreme summit x250 E24p switch I am working on getting access into the Avaya...

I am helping a friend out with a situation: 1. Power outage & UPS failed 2. When system came back up none of the IP phones will register, however all other IT equipment is working. 3. Avaya x330 STX RMS w/G700 4. Extreme summit x250 E24p switch I am working on getting access into the Avaya...

We have a single VAL board with 95% of our Company's announcements on it. I have installed a second board off our s8720 at our HQ location and would like to back up all of the announcements to it. Thus if the primary fails, I can switch the announcements to the back up board (I know this will...

I have a remote user on an Avaya 4610sw IP VPN phone. He is one of about 60 employees using this device from home. Since installed on Monday he gets heavy echo ((intermittantly)) while making and receiving calls. The echo effect persists if switching from speakerphone/headset and handset. I...

Have built a group mailbox that is tied to a virtual extension. Two people are responsible for checking this mailbox so I added the 'aut-msg-wt' button to a 8434D and the Attendant console for the voicemail extension. However, the buttons do not light when new messages are received. I have...

Have a user on RoadRunner cable broadband, using an Avaya 4610sw phone that has been configued to VPN back to our corporate offices in Glastonbury. The phone has been assigned a static IP off of the users home router, however, when connecting the phn gets the following error: "IKE Phase I No...