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Anyone familiar with how ShoreTel phone systems integrate with third party real-time contact center solutions? CTI link?

Anyone know about a new release of BCM having call accounting embedded? I heard from another telecom guy that a new release of BCM (not sure if it was 50, 200, or 400) came out in April and it has call accounting on it. Looked on the Nortel site but couldn't find any recent info. If you have...

Anyone use or familiar with these companies and their contact center solutions? Seem like good products but have not found many people that actually use them. If you do, opinions? pros/cons?

Anyone know pricing info for Intelligent Contact Center and Reporting for Call Center? Per agent/skillset or anything you know would be helpful.

What performance statistics does Intelligent Contact Center track in real time? Calls in queue, calls answered/abandoned, etc?

Is a CTI link needed to get a live feed of data from the BCM? If not, how is live data retrieved for showing agent status/performance stats?

Anyone know pricing and licensing details for Unified Contact Center Express or Unified CallConnector?

Are you noticing more small/medium companies interested in/using contact center applications? I'm thinking of buying an application for my company and it seems that a lot of smaller companies are utilizing it these days.

My company is looking into getting contact center software with our new phone system. We're small, about 20 employees. Still deciding on phone system. Suggestions on best phone system and contact center software? If you work for/with small companies, what are they using?

Does Aspect have contact center solutions compatible with Nortel BCM, Cisco CME or Avaya Communication Manager? I need a solution for small/medium companies, not enterprise. Thanks for the help!

Hi, anyone know about the options for third party contact center software that can be used with CME? I've done some searching and haven't found many options. Are there limitations that prevent third parties from being able to integrate? I've worked with Avaya IP Office and its relatively easy to...

Hi, I have a few questions that I hope someone can help me out with. Are there many options for third party contact center software with Nortel BCM? Do you know how their call routing is set up, as far as if the third party software needs to have its own way of call routing? I am just starting...

Hi, I have a few questions that I hope someone can help me out with. Are there many options for third party contact center software with Nortel BCM? Do you know how their call routing is set up, as far as if the third party software needs to have its own way of call routing? I am just starting...