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  • Users: abartolino
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  1. abartolino

    Create Syetem Speed Dial Avaya IP Office

    I was wondering if anyone knows how to or what's the the best way to create a system speed dial. I know in Mitel systems they have a system speed dial table. I was wondering if the Avaya systems have the same. I need a spped dial number so that employees can transfer acllers to an external...
  2. abartolino

    Elevator Phone Cannot Receive Calls

    I have an Avaya IP Office phone system. In our elevators we have an emergency phone used to contact our seceurity desk from the car and used to contact the car from the security desk. I am unable to call and connect to the car from the security desk. I can call from the car to the security desk...
  3. abartolino

    IP Office Create Phantom Extension

    I have a line that needs to be answer on 5 different extensions. I'll also need voicemail for this extension if not answered. Is it possible to create a phantom extension to ring these 5 phones. The users dont want to be in a hunt group they would rather have an appearance of this extension on...
  4. abartolino

    Forward Ext to Long Distance Number

    How do I creat a phantom ext and then have that phantom forward to a long distance number?
  5. abartolino

    Forward 2616 to an external number

    When I try to forward a 2616 set to an external number I get a fast busy signal. I'm able to forward to an internal number. TN 36 12 DATE PAGE DES DES 632 TN 036 0 00 12 TYPE 2616 CDEN 8D CUST 0 AOM 0 FDN 3699 TGAR 8 LDN NO NCOS 7 SGRP 0 RNPG 0 SCI 0 SSU LNRS 16 XLST CLS CTD FBD...
  6. abartolino

    Extension does not have a TN assigned

    When I do a prt on and extension I get the following. I would like to create an extension similar to this one but not sure where to start. The two 2616 sets that this ext appears on pick up the line when the extension is called. REQ: prt TYPE: dnb CUST 0 DN 3652 DATE PAGE DES DN 3652...
  7. abartolino

    Silent Observe feature in PBX

    I have an option 11c. I've setup the observe feature for our acd groups. I works great. I would like to know how to disable the beep that the agent hears when the supervisor starts observing the call.
  8. abartolino

    Fast busy when dialing local prefix

    Receiving a fast busy signal when dialing local prefix of 469. I did a prt in LD 90 for NXX 469 and received the following. prt CUST 0 FEAT net TRAN ac1 TYPE nxx NXX 469 NXX 469 RLI 1 SDRR NONE ITEI NONE
  9. abartolino

    Calls redirected to receptionist when calling DID

    When I call the DID assigned to a phone it is answered by the receptionist. It is setup identical to the other extension in the same room. DES 633 TN 033 0 00 09 TYPE 2616 CDEN 8D CUST 0 AOM 0 FDN 3699 TGAR 8 LDN NO NCOS 7 SGRP 0 RNPG 0 SCI 0 SSU LNRS 16 XLST CLS CTD FBD...
  10. abartolino

    ADL Key Auto Dial

    Does anyone know a way to have an ADL key dial the programed number with out having to lift the hand set?
  11. abartolino

    How do I have a DID ring to a ACD queue?

    I was wondering if anyone could tell me how to have a DID ring to an ACD queue?

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