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  • Users: jpaul2407
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  1. jpaul2407

    Analog in remote EPN's without sync source

    Currently on 3.1 with 8720's upgrading to 5.2. We also have an old Center Stage Switch with dual connectivity to campus EPN's via IPSI and Packet Interface boards. Initial meeting with vendor they told us that the remote EPN's need a T1 for a sync source for analog modem and fax lines. 5.2...
  2. jpaul2407

    CMS Average Abandon Time

    Internal helpdesk is wanting to exclude abandon calls less than 30 seconds. Currently I have the Call Profile buckets set correctly with the first bucket set as 30 seconds for ABNCALLS1. I also need to exclude the Abandon time in bucket 1 for Avg Time to Abandon. The CMS database has...
  3. jpaul2407

    Secondary CDR Output Format

    I have a G3xV12 with an existing call accounting system. One of our bussiness units just purchased a CRM application and are requesting a second CDR link with "expanded" output format. My first output is set as "expanded". When administering the secondary output format my only choices are...
  4. jpaul2407

    7940 TFTP config for use on Avaya 8720 G3xV13

    Where can I find the TFTP file for Cisco 7940 running behind an Avaya 8720?
  5. jpaul2407

    Skill Groupo Queuing

    Does anyone know how many simultaneous skill groups ICM V7 can queue a caller?

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