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A customer has a music file that he wishes to have uploaded to his NCP500 PBX for his music on hold. I have the audio converter software but am not sure how to upload it to the NCP500(if it's even possible).

I have a Windows 10 and just downloaded the NS Unified Web Maintenance Console. I have checked my firewall settings and traffic is allowed to and from the NS Unified Web Maintenance Console. When I double-click on "New-Offline Mode(N), choose the NS700, "Please wait a moment" will appear on the...

I am NOT at this customer site but I am trying to find this information out with our demo system. I am working on a TVA50 voicemail. Some mailbox users are not required to enter a password after they dial the voice mail extension number but some others are required to enter a password. I am...

Is there a way to check time for phone calls without adding additional software? For example, with Norstar you can press Feature 811 (I think) and it will tell you the length of your phone call. Would a KX-DT546 phone allow you to do this? Per usual, thanks in advance.

Working on an NS700 but I am not on site and I don't have a dial tone to test myself. When a caller is parked automatically, will it automatically go to park position 00 everytime (if 00 is available, 01 next...)or will it pick random park zones? The customer will have line appearances on the...

Working on an NS700. I have (2) companies working off of the same NS700. Company "A" is working fine. They're open from 8:00am to 5:00pm. The phones ring during the day for (20) seconds and go to their AA if not answered. During non-business, calls automatically go to their night AA. Company...

A customer with a Panasonic NCP500 wants to BLOCK incoming caller ID on a certain group of phones. The users are in an ICD group and when they see a caller they don't like, the calls are being ignored (I know this is an employee issue, not a phone issue [smile]). I changed the "Incoming Call...

A customer with an NS700 is looking to have their voice mail messages forwarded to their gmail (a single voicemail box forwarding to one email address). Has anyone had any luck with doing that? Any helpful tips, suggestions or know how would be much appreciated. Thanks again in advance.

I am relatively new to the Panasonic line, so please excuse the newbie question(s). Is there a setting in the NCP or NS series systems that will allow you to move a digital handset and have the extension and all it's settings move with the phone, like the Norstar set relocation? Most of the...

Just a FMI question. What do you guys use or do with wiring from the NS700 when the voice cables are terminated on 110 or 66 blocks? I am looking for something more modular friendly, Leviton has some cool stuff. I installed Norstar for 25 years that's why I am asking a lot of newbie Panasonic...

Hi guys, me again. I have a customer with an NS700. They have multiple DT521 phones. They were looking to be able to see the number that called them while they were on the phone, instead of just the line that they are on. Thanks again.

Panasonic NS700 Has anybody found a way to dial just an "8" to access a different pool of lines instead of "802". They want to dial a "9" to dial from one OPX line and an "8" to dial from another OPX line. I am trying to possibly build a routing plan (like Nortel) that if you press "8", it will...

I have downloaded the newest software versions for the 500 series phones for the NS series PBX's. Does anybody know what they fix or what the enhancements are for?

Downloaded the Panasonic Maintenance consoles on a customer desktop for their TDA50g and TVA. We ran cat5e cables (120') from the phone system to her PC, running Windows 7. We are using the Tripp-Lite 4 port usb hub for her to connect. We tested the cat5e cables, changed the cables that connect...

I will be upgrading a BCM50 this evening from 1.0 to 5.0. I know I need to go to 3.0 first, but do I then go to 5.0 after or is there some kind of imaging involved? From what I understand, it should go like this: 1. Upgrade to 3.0 2. Upgrade to 5.0 3. Download Imaging Tool (on disk) 4. Install...

Hi all, Installing BCM 50 5.0. I am having a prolem with trying to enable registration. I'm going under Config>Resources>Telephony Resources>IP Sets. When I click on IP Sets (or any other Module), it will highlight but I get a continuous hourglass. The system is patched and keycoded. The IP...

Had to swap a hard drive on a bcm 400 3.7. i can Hyper terminal in, but the 5th and 8th lights on the front of the unit just flash. The telephony is still intact.

I'm attending the Avaya IP Office Professional Certification Implementation Training in a few weeks. Unfortunately, Avaya is brand new to me. I have completed the AVA00916WEN (IP Office Platforms) and AVA00139WEN (Voicemail Pro) courses. Any other material(s) I should go over / learn? Any and...

Hi all, BCM 400. 4.0 software. (2) PRI's. We have a box office customer. There are a couple times during the year they will sell tickets for a big show. When they log in at the start of the sale, their NT services will stop working because of the huge influx of calls. Resetting the vmail will...