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Dears I have IPCC 7.1 with CVP 3.1 and CCM 4.2.3,i want to use condition after certain CED. CED for arabic press 1 for english press 2 its working but iwant to set counter if the customer doesnt enter one or two to heare for the first try (you have enter invalid selection) and return back to...

Dear All Good evening ihave IPCC 7.1 call manager 4.2.3 cvp 3.1 as call center it is working fine but receantly we are facing strange problem, while agent is talking another call is appeared in the ip phone(7940) as waiting it counted as missed call idont know is it bug or some thing in the...

we are using IPCC 7.1.4 with CCM 4.2.3,is there any way to avoid (the agent with id xxx is already login in insturment yyy) by reset the first session means if an agent login to ext and change his place and try to login to another ext automaticly the first session closed or logged out from the...

We are using IPCC 7.1,ICM we need to know number of calls answered with in sl threshold per agent no report available in the webview to get it your soonest reply is higly appreciated

Dears we are using icm 7.1.4 we are trying to get SL report with the following parameter(sl threshold 60 sec,abandoned wait time 60 sl type(abandoned calls have positive impact),answer short call threshold for PG vru=0. we need to exactly how th system treats calls: 1- if customer hang up in...

dear all itreid to get some report in cisco webview (icm 7.1.4) iget the following error (There are no items available, because you are not authorized to view this data or the items have not been configured in the ICM and/or IPCC database.Contact your administrator to confirm your authorization...

we are using IPCC 7.1.4 with CCM 4.2.3,is there any way to avoid (the agent with id xxx is already login in insturment yyy) by reset the first session means if an agent login to ext and change his place and try to login to another ext automaticly the first session closed or logged out from the...

Dear All we are using ipcc 7.1 , we are facing aproblem when we tried to get report through webview report we got the following error message (There was an error running your report. Please try again and contact your WebView administrator for further information. Error Message: Database...

Hi all we are usong IPCC 7.1 ,CCM 4.2.3 , cisco IP PHONE ver7940 we want to insert our company logo to a ppear in the ip phone screen how can we do this. your reply is a ppreciated

we are using IPCC 7.1 with CVP 3.1, ICM 7.2 is there any way to block the customer that called the customer service number more that 5 times per day thanks