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Hi all... I have an instance of Avaya One-X Attendant (R4.08), in which we're trying to restore from a backup to a new machine. The old machine is unstable periodically drops. We installed the exact same load of one-x attd on the new machine, put backups in correct directory, and then ran the...

Hi all, we have a customer on newly installed Aura CM7, with R7 session managers and Avaya SBC-E. Inbound calls, voice quality all working well. Around 1400 endpoints, mixed environment of H.323 stations and analogs. As an Avaya BP, we've never deployed a non-fax server solution across SIP...

Customer that has a CM6.0.1 using direct SIP integration to AVST CallExpress 8.1 voicemail platform. All phones on the Core CM work properly, but there is a standalone CM3.1 that is using h.323 tie trunk back to CM6 core, MWI is not working on those stations after the upgrade to SIP...

Good morning... We have a customer with CM6 and Aura Messaging 6, with direct SIP integration, that wants to utilize outcalling for a critical oncall scenario. Customer uses standard PRI for outbound/inbound trunks in CM. Currently in our testing, the outcalling or Reach Me feature...

We have customer using 96xx ip sets on new CM6 with SIP integration to Session Manager for MM/voicemail capability. Internal calls working properly, message waiting lights/recording works properly. When dialing from any external number, call covers normally to subscriber's voicemail box, but...

Hi all, we have customer with Avaya CM, 5.2.1 (s8730s main) with a g450/s8300D LSP located in Phillipines. 2 E1s configured in this LSP location, experiencing outbound dialing issue on 2nd E1. Trunk group is configured and in service, Sig group is configured and in service. Inbound calls are...

I have a customer with ip500v2 control unit, R7.0.5. All phones on the system are 9650 ip sets in vpn mode. No limitations with licensing or anything. Recently, they've had 5-6 of these phones just unregister and lose vpn functionality randomly. The individual VPN tunnel is lost, and the...

Hi All... Just looking for some assistance on a lingering issue. Customer has an ip500v2, 6.0.18 w/embedded vm 2 combo cards. 7 total analog trunk ports in use. They're experiencing continued interference on inbound/outbound calls. They hear clicks, pops, and an occasional sound like a call...

Hi all... I have a customer with s8300/g450 - CM5.2.1, that has a small call center, 8 total agents. They are using 2410 and 2420 digital sets. The agents need to be able to have the capability to conference in an additional caller or 3rd party on some of their inbound acd calls. I've...

All... I recently upgraded a customer to 5.0.24, back in early April to be exact. Upgraded from 4.2.14, but the 16xx IP sets did not upgrade to the new fw. When we reboot or re-address a 16xx set in an attempt for it to pull the upgrade files, it comes back stating a bad file server address...

Hey all... Just wanted to put a post out there, to gather some feedback on any folks that have recently upgraded to 6.1.5 and if there's anything to watch out for? I have my first 6.1 upgrade coming up soon and just curious if any nuances going from 6.0.xx to 6.1. Thanks in advance for your...

All... We have a customer with 5 locations, using Small Community Networking. All 5 locations have IP500 (v1) control units, 6.0.14 SW. In at least 2 of the sites, the customer is unable to fax at all from analog ports located on the ip500 control module. We've tested with equipment and...

Hi all... I have a customer with an IP406, on 4.1.9 using PRI for trunking. They have a DID number (incoming call route) that rings to hunt group, with 3 extensions. Main phone is a 5420 set, and callwaiting is enabled on the hunt group, it is a collective type HG. Problem is, the...

Hey all... Do the DBM32 modules require an external power supply when connected to a 1416 set? The system I'm working with is an Ip500v2, I just upgraded system to 6.0.14 maint release. You can dial from one of the DBMs but the lamps do not light. I assume the DBM just needs a power supply...

Hey all... I have a customer where an ACD call comes in and will ring 2 agent phones simultaneously. It has happened 4-5 times. System type is s8730 (duplicated), CM4. Exact load is R014x.00.4.739.0. Call comes in on VDN 6xxxx, caller selects option out of main vector. Routes to second...

We have a customer that we're receiving several PI-BD major alarms. We're going to replace the TN765 board, but is there any pre-replacement steps I should follow? Site is G3v11. Thanks in advance for any sugesstions.

All... I have an s8500, CM2.2, single PN/single IPSI that goes out of service daily and then reconnects immediately. It is a very short out of service condition before it reconnects back to the network and starts talking to the s8500 again. I've run error logs and below is what I pulled from...

I have a customer with s8500 CM2.2, where we replaced the reference IPSI last week, and installed new accompanying license file. Its s single IPSI/PN configuration. PBX is up and working properly, but I show maintenance board 1A as now constantly in a busy state. The new IPSI is TN2312...

We have a customer that has an s8700, CM3.0 and we've connected 3 ISDN-PRI trunks to Cisco router. The trunks are in service, and now we're tasked with routing a range of DID numbers across this trunk to the Cisco Call Manager. The LEC send 5 digit 35xxx DID to the s8700. I have a UDP entry...

I currently have a customer with s8300/g350 gateway, using vVal (001V9). The customer has a couple of custom wav files that they would like to use as announcements on the PBX. What is the best way to upload these to the announcement location on the PBX?