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I have acquired some after market batteries from two different sources and when installed and fully charged get the error "Battery Failed". I am using firmware version 097.070 and have flashed the phones. Has anyone encountered this error and if so were you able to resolve this concern...

I am on a Cs1000e v7.5 system and I want to diable the instances or the prompts (Forward, Callers, Redial, Virtual) on all of my IP phones (2001, 2002, 2004, 2007, 1140). Any suggestions are helpful!

I have a concern, when setting up new IP phones after my upgrade to v7.5, after a complete boot it says, "Phone Location Unknown" but, the phone is usable. Any suggestions?

Hello, I have recently upgraded to v7.5 and my corporate directory is not working properly. I'm using all IP based phones (2001, 2002, 2004, 2007, 1140e, 2210) and I have to press the directory button numerous times to get the "directory selection" screen. It's not a set number of times to...

I am getting this error "System Error: Transaction not successfully started" when trying to click on most tabs after login. HELP!!

When i log into element manager I am able to enter my user name and password and click login. Then a blank page pops up at this address https://10.xxx.0.xxx/network-login/j_security_check and I can not go any further. Any idaes on how to resolve this concern?

I am trying to forward calls (from ext A) to an extension (ext B) (that part works) however, I would like for that extension's (ext B)voicemail to answer. Currently, the calls go back to the orginating extension's VM. I'm still on rel 4.5 (until the end of the month..yay) and just trying to...

I am using CP 5.0 on a cs1000e v4.5. The concern that I'm having is when I dial "0" while listening to a voicemail message, I get a message that states; Your call is being transferred - then I get "That number cannot be reached from this service" Can anyone help me with this? Any help is much...

I am currently on a cs1000e rel4.5 and having an intermittent concern whereas the conference call function will allow the user to press the Conf call button (which puts caller 1 on hold), dial the next caller but, when Conf call button is pressed again to bring caller 1 back to complete the...

Is there a way to give individual external numbers a NCOS restriction? (I would like to allow users the ability to dial certain external numbers while restricting all others)

Is there a way to setup a speed call button on a i2001? Any help is appreciated.

We have newly aquired some 1140e model phones. Stepping up from the i2004, seems to be pretty good however, the msg key will not call our callpilot. It is mapped MWK on my server but nothing happens when pressed. Any Ideas? Thankx

We are using CC6 to control our ACD queues. Currently, the extensions using the queues are displaying only the first 5 digits for incoming calls.(the rest of the properties are fine) It seems to be a CC6 issue or could it be the phone builds? Thx DES SECRTY TN 100 x xx xx VIRTUAL TYPE...

Is there a way to modify or remove the gui buttons from the default screen? I would like to restrict access or not allow certian users to see or use specific areas(i.e. services area, voice office buttons)

I'm using Contact Center 6.0 and attempting to load the client. I get the error message "Application has generated an exception that could not be handled" and the program doesn't load. I have tried to install on both XP sp3 and Windows 7 with the same results. HELP!!...

I have a few units giving me this message, is there a way to reset phones to factory default? Thx

I'm on a CS1000 4.5 and would like to find out where I import my directories to show on phones. I have a .csv file ready.

I have an issue with volume fading in and out on an i2007(both with handset and handsfree). I have switched out the hardware, outed the TN, even switched ports on the switch to no avail. This is only happening on one unit(so far) so needless to say, this is driving me crazy!!! Help Please! Herm

I have quite a number of i2210 WLAN handsets that have this error after a firmware upgrade. I understand the cause(new firmware download was interrupted) but is there anyway to clear this error or reset phone to factory default?

Does anyone know of a third-party app that will allow me to monitor my i2000 series and 2210(wireless) phones? I have a concern that my sig servers report to me that i have x amount of phones off line but when checked, they are online..really frustrating. I'm currently using cse1000 ver. (4.5)