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Hi all, we have a system on version 9.0 and the power supply got damaged. we decided to purchase a new case with same modules and all but it came in release 9.1. we have a backup of that system on old release. can you add the essential edition for 9.1 and restore data on this system, being the...

Hi, We are new in installing the version 7 on the s8300e. anyone has a manual for this or step by step. we are trying but can not start install

Hi all, we are seeing an error in the CMM release 6.3.1 (Avaya Communication Manager messenger) where it shows event ID 6617. we have stopped and started messenger but still there. Is there a patch or a procedure to eliminate this major alarm? We appreciate your help

Hi, does anyone know how to integrate the Communication manager messanger to the system manager as an inventory item. I tried to add it but it goes away and there is no indication of what I have done wrong. when I look at the inventory is not there. is there a doc with step by step of how to...

Hi all, we recently upgraded our system CM to version 6.3.2 and noticed that the 4624 phones used as ports for WFO ACR are not registering. We tried to upgrade firmwares on Media-Gateways and all but the phones are not working. then we move and check the ACR and the error recieving is Port...

I have upgraded the Midsize enterprise and tried to follow the install of patches based on the inteligent Workbook and the system fails to apply patch. the error is this. update_unpack: command failed:service pack publication date is after the support end date in the license file...

HI all, We are trying to upgrade a platform with Midsize enterprise server and it always fails when trying to install Presence vm. is there anything to do before applying the Midsize_ent templates upgrade to Presence server?

Hi all, We just installed a IP Office Voicemail pro on a Linux server and activated the contact recorder. this server is connected to an IP Office 500 V2 running version 9.0, where we installed the VM pro license, the preferred edition license and the VMpro administrator recorder license. when...

Hi all, we are experiencing a very funny thing when we are making calls to Lync using Session manager from Cs1K and thru Audio codes. All Phones seems to work fine but the I20XX models. we do not get ring back. is there a work arround this? Regards MitelTech

Hi all, We are struggling trying to send vmail to email in a Avaya aura cmm 6.3. The customer likes to have this feature working. We have tried all three options Avaya has documentation for and noone of them work. this is the second customer we tried and nothing. They are saying this option...

We are trying to get a route from a form to dial on pstn but not able to get it working. if we use 9 + number it does not work. we try to use the ACOD number on the trunk and nothing. I tried on anothe trunk using the ACOD and it works. What parameters should I be looking for in both...

We just setup the CMM release 6.3 and we continue to see this message ID APP Source EvtID Lvl Ack 1 Software VM 6617 Maj n Anywhere we can check to see if we can get rid of this message? Thanks in advance for the help

Hi all, I have configured a PRI for ISDN and done all the routing as other systems we have installed. now when we try to call we get this error message 18:04:15 TRACE STARTED 08/25/2014 CM Release String R016x.03.0.124.0 18:04:18 dial 99497800 route:ARS 18:04:18 route-pattern 2...

Hi, We have just installed a CM S8300D with CMM release 6.3 and we keep getting the Maj alarm with evtid 6617. in the books it indicates there is a problem with Ldap and the stop and start may solve the problem. I think it might be something with the configuration we have. We are using H.323...

Hi all, I would like to know if it is posible to activate thru programing in Avaya aura communication manager the Guest service Buttons in the Teledex sets. we have them configured as 2500 phones but it does not seem to work or we do not find the place where we should configure it. if anyone...

We would like to know if AVAYA CM 6.2 with analog trunks attached to g430 can support having the trunk configure on an IP phone Key, as a direct outside line calling and a button appr on the phone. This working as a private line on an IP phone. Can this be possible?

Hi all, I would like to know how can we do to use 8 to access a new added trunk group on a Cs1K. the existing configuration allow us to use 9 to access the rest of the trunks, how can We use 8 to just access this new trunk group? Regards MT

Guys, I got a system on version 3.3 (Callpilot) and it can not start the sybase database. when the system starts it says stopping service. Is there any procedures to do in order to get this service to come up? or is there a way to unlock the database if it is locked? Thanks for your help in...