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Hello Everyone, Gonna give yo the complete story. We had (2) Pri's from Paetec/WIndstream out of Manhattan that were in a 5ESS switch. Since super storm Sandy we decided to move these (2) to Newark,NJ same carrier but G9 switch. We have had multiple issues like error 5525 regarding caller id, we...

Hello Everyone, Recently moved circuits from one location to another and we are now experiencing issues even though everything on carrier side is supposed to be the same. We first started receiving error 5525 and were trying to figure out what was causing that. In trying to figure that out we...

Hello Everyone, Trying to figure out a problem we are having after moving circuits to a new switch. We moved are circuits to a new location and as a result they moved from a 5ESS to G9. After the move was completed we did not have any errors till we realized we were not getting caller id...

Hello Everyone, We have a dept. that is moving into a outer building that currently has our phones but their is no intercom/pa system and no panic buttons which this dept. currently has. Can anyone recommend a PA/Intercom system to remotely tie into our pbx and panic button that works with a...

Hello Everyone, I noticed the the Volume Shadow Copy service is disabled on our box and is throwing errors, this was setup like this by our vendor is this normal? Thanks, Jim

Hello Everyone, We are having and issue where our Callpilot is throwing Slee codes etc. and the engineer say's it is because we have Spanning Tree and Port Fast set. Yet in the below documentation from Avaya it states that it is okay if the Port Fast option is enabled. Can anyone tell me if they...

Hello Everyone, We keep getting the following types of error's and have been working with our vendor and he had been working with the engineer's. They are now telling us it is because we have spanning tree turned on our switch's but the documentation say's that this is okay as long as Port Fast...

Hello Everyone, After Hurricane Sandy we realized we were not really happy with our current setup. We are making some changes with our circuits but just wanted to get some feedback on the following. We currently have roughly 60 POTS lines with analog phones sitting out in various depts. and we...

Hello Everyone, Trying to find the best report to track not ready time by agents. Thanks in adavance, Jim

Hello Everyone, Trying to identify a report that will tell me how many selections were made for each option on a voice tree? I.E> Press <1> for medical records Press <2> for the file room Press <3> to leave a message etc. The manager of the dept. wants to idenentify what selections are not...

Hello Everyone, Been trying to find some manuals, pdf's and/or cheat sheets for Contact Center 7.1. Any suggestions? Thanks, Jim

Hello Everyone, I am trying to come up with a solution for the following and I am coming up blank any idea's? I have a dept with 7 sets that currently have (2) DID'S and (4) rollovers on each. For example: 6500 7500 6501 7501 6502 7502 Currently 6500 and 7500 are MCR and they do not...

Hello Everyone, Cs1000 rel 6 We recently starting having a issue with faxes, modems, credit card terminals failing randomly. I have checked the devices, tried different cards etc. Had carrier check circuits etc. and have come up empty. What I do know is I can swap a fax that is failing to send...

Hello Everyone, Is there a way when forwarding messages from 1 voicemail box to another to have it keep and forward the original caller information. Basically TN #1 receives a voicemail and it says' call from 999-9999 @ 5:41. When forwarded to TN #2's voicemail box it now says the call is from...

Hello Everyone, Any thoughts on why I cannot get a call indicator light to work on a M3904. I have verified the light is working, regardless replaced phone. I have verified that it is turned on under options on the phone. The issue here is the phone is set for SCN, they depend on the light to...

Hello Everyone, Just want to thank you in advance for taking a look at this issue. We have a SCR DN that appears as the prime DN on 8 phones. When a call is in progress from one of these DN's to another phone another user can go to one of the other 7 phones with that DN and pick up the phone...

Hello Everyone, I recently had some numbers ported back to our carrier and I am trying to resolve the following issue. I need to create a digit translations table for one of the ported numbers ***-0123 as it has a 0 in it and anyone trying to call the 4 digit extension ends up at the operator. I...

Hello Everyone, Recently upgraded from Meridian Mail to CallPilot. I have a user that now wants to change a Announcement through prompt maintenance but she does not know the password. Where do I reset this in call pilot? Thanks in advance...

Hello Everyone, Let me give you the background my company took over part of another company. As a result the Windows server 2003 DC residing at this location was one of many domain controllers. We need to do the following: Remove old AD objects GPO needs to be configured Domain needs to be...

Hello Everyone, Nortel guy here trying to work my way through a Toshiba, not on my own choice :-( Work is supposed to be sending me for training but of course I need to get things working now. The CTX is setup with 4 POTS lines for incoming/outgoing line trunks. The system has no voice mail but...