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  • Users: yngin
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  1. yngin

    ACD Overflow Issue

    I'm having trouble getting an ACD to overflow to an outside number. The queue that is setup to ncfw to the outside number forwards when dialed directly, but will not forward when we need it to overflow. Can somebody help with the configuration? Any help is greatly appreciated. Here are what...
  2. yngin

    Two ACDs on One Station

    I was wondering if this is possible. We have the built in ACD system that release 23.35 has. Meridian Mail handles the mailbox. Basically what we need is two ACDs one that goes directly into our agents queue for answer, and then another queue that has rollover capability after three minutes...

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