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Hey everyone. weird issue just started happening recently with no known(or admitted) changes to the system configs. Calling a DID which is coming in via SIP trunks. after the appropriate number of rings I hear the users voicemail greeting but then when i hear the tone to leave a message the...

Hey everyone, Running into an issue that I have never seen before. Just bought a brand new IPO500V2 running version 8.1(43) I have the IPO R8+ ESSNTL EDITION+ LIC installed (did this via web programming). I cant seem to use my ipoffice r8 manager software to connect and program. The only way I...

Hey all, I'm trying to get an exchange calendar that we use to schedule people for training classes into my companyweb (sharepoint) site. I would like all 10 of my employees to see this calendar when they log in. For example. My company's product is training classes. I schedule 3 employees to...

Hey everyone, I searched and searched and found one other thread pertaining to my issue but that trailed off into a vpn discussion but didnt give me any help. Here is my situation I have an IP office v2 that is located in a remote location. I have a branch office vpn between the two using...

Hey everyone, Searched around couldnt quite find the answer. I have 20 DIDs from Optimum cablevision coming into my IPO 500 as sip trunks. Everything works great so long as i am sending the did to a user. I want to take the main number and send it right to an AA. It seems that it works with...

Ok so maybe i'm completely dumb but I can't seem to get the effect i'm looking for here. I have a 5410 set on my desk Ext 528 with one DID pointing to it and one hunt group membership. I have a VPN to my home office where I have a 5610 IP set that is extension 541. I want extension 541 to...

Hey everyone IP office 5.0.8 just set option 9 on my auto attendant to dial by name. however when i call in and press 9 nothing happens. the line stays open but all i hear is silence. no aa prompt to dial last name and if i do try to dial my last name it doesnt do anything. What am i missing...

Does anyone know if its possible to set quotas by group? i have a hundred or so users on my exchange 2007 server. is it possible to assign storage quotas at different levels? lets say.... Users get X MB Managers get Y MB Executives get Z MB the users are already created so i was hoping to...

Hello all, I turn once again to this forum for help as i have always found it to be spot on. I have an IPO 500 system. i recently purchased an ip400 DS16 shelf. i have it connected to my system but can't get the light on the front to go green nor can i get the system to recognize it. i have...

Hey Everyone, Thanks for the previous help. Last I was here I sparked a big debate about how the IPO500 does not act normally with POTS lines. so a mix between the system doing funky things and our business growing i now have a PRI in the system. the System see's the PRI Circuit as Line 9 and...

hey everyone, IPO 500 is in and this is day one did the cut over this past weekend. Things are going ok so far. One quick question (I have searched and couldnt find exactly what I was looking for) I have a couple aa's and they are working great. If a caller dials through the aa choices and...

Hey everyone. I am trying to upload files to the CF card on my IPO500 at some point yesterday i was able to succesfully load a MOH file but now i have converted my AA greetings and i am trying to upload them and they dont appear on the card after the dialog says upload complete. i go into...

Hey everyone, well versed Nortel Tech here. just got a new Avaya IP Office 500 for my company as we now have a need for remote IP phone users. i had a couple of questions for you as tek-tips has never let me down before. info on the system. 16 sets (15-5410 1-5420) 8 lines (all POTS trunks)...

I am having trouble with my CCR and AA greetings. they seem to work fine however when a caller rings in they are answered by the AA. They hear the correct CCR tree. if they choose an option that gets them transfered to an internal extension the call will not go into the extensions voice mail...