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Hello guys, hopefully this is an easy one, I have a customer who wants a report detailing the average time their callers on are hold for, I'm not too good with the 6100 so am wondering is this possible & if so what report is best to use? Thanks in advance.

Hello all, I have a scenario I've never come across before & hopefully can get some help here! I have 2 3300's (9.0), a number of consoles exist on system 1, calls comes into consoles & are answered then transfered over DPNSS to an extn on system 2, extn answers call & then needs to transfer...

Hello all, installing a 3300 (9.0UR1) & integrating it with a Siemens system. There are around 800 extns on the Siemens system that the customer would like to appear in the tel dir on the 3300. I've downloaded the import spreadsheet, filled it all out, done the 'check data format' & corrected...

Hello all, I have a couple of 5550IP consoles (on a 3300, 8.0.10.7_1) that keep losing connection with the network. The customer has only just noticed it happening but on checking the maintenance logs it appears its been happening since day 1 of install. The logs generated are 'warning' logs...

Hello all, I want to view the data in our traffic reports. I've selected the desired options in the Traffic Options form, left it a couple of days, now I enter the command Traf Fil in maintenance commands & see all the files that have been created. I then type traf pri xxx, & I get the message...

Hello all, just upgraded a 3300 from 8.something to 8.0UR5, I'm now getting the customer complaining that when that get left a vmail & they press the message key it doesn't go straight into their mailbox like it did pre upgrade. Instead it asks them to enter some details which they do but they...

Hello all, Having an issue with a LIM, I've never installed one before so don't really know much about them. Basically have a customer (who I'm dealing with remotely)who has installed a LIM on a 5330 set, boots the phone & gets the menu where he can configure the LIM, enters 6 for country code...

Hello all, I have a an issue with call forwarding, basically this is the set up: 3300 8.0 External number 1 permanently forwarded to a phone on the 3300, which works fine in normal operation Occasionally the phone on the 3300 is call forward always to external number 2 which in itself also...

Hello all, have programmed a MWI key on a 5330 set, works near perfectly, messages are left key flashes. My understanding of the MWI key is that you can press it when it is flashing indicating a new message & it will take you into the mailbox of the MWI key, however in this case when I press the...

Hello all, wonder if you can give me a solution to the following: Call comes into switchboard, switchboard is busy so call reroutes (via 1st alt) to a multicall key appearence on about 10 phones. One of those phones answers the call then transfers it to another extn on a different system (IP...

Can anyone inform me how to make a one digit speedcall, i.e 1, immediately ring the actual number i.e 4000 as opposed to the 3 second or so delay. System is a 3300. Cheers

Any1 had any dealings with this newly released handset? At the minute it appears you have to press # once you have entered the number your dialling otherwise it takes quite some time before it dials out, can this be changed? Also it has 2 line keys, can any1 explain exactly how they work? Cheers

Any1 know if you change the call timer on IP handsets (5212/5224) from minutes to seconds? Cheers