Search results for query: *

Hi guys, We are going to install an IP Office Select Edition in the near future. Does anyone know if there is a course that should be taken for this before installing or is this the same as Server Edition but more users? I do not see anything on Avaya Learning as far as a course. Thanks in...

Hi all, We are about to go live with our first IPOCC tomorrow and I haven't been able to find any end user documentation such as a quick reference guide for the agents. Does anyone know if there is anything like that out there? Thanks in advance! Dan

Hi All, I am having issues with Contact Store where we are getting "Apache Tomcat/ 5.5.25 error report" when trying to pull up recordings. We have uninstalled and reinstalled several times. After the reinstall, it works for about 40 minutes and then happens again. We are really getting no help...

Hi guys, Is there any way I can block an incoming call based on its caller ID in system programming? Thanks

Hi guys, Do you need to have a expansion keycode for the SRG 50 or does the SRG keycode take care of that for you? Thanks, Dan

Hi guys, I'm having a problem and I hope you guys can help me. The customer has : IP Office 8.0.18 controll unit 2 TCM 8 Cards 2 Combo Cards 1 DS30-A Module 1 16 port analog trunk module 13 POTS LINES (8 on the controll unit and 5 on the expansion module) System is grounded Once the system...

Can you change the way the caller ID comes in on an IPO R5 7.0.28? I want the caller ID to show # instead of Name. We are using Norstar/BCM phone models T7208 And T7316. Thanks in advance. Dan

Hi Guys, I have a IP Office R5 7.0.28 with a DS30A and I am trying to get a BST Doorphone working. When I Hook up the doorphone, the user shows it as a doorphone with the picture of the actual BST doorphone picture. When I look in Systen status, the device shows as a "BST Doorphone". So it seem...

Had a problem with a NAM 4.1.05 (HARD DRIVE CRASHED). Changed out the hard drive and now having problems with Centralized voice mail. I need to get the acces version to 6.02h but it says I need a security keycode. Can anyone tell me if I really need it and if so, how I obtain it. Any help would...

Had a problem with a NAM 4.1.05 (HARD DRIVE CRASHED). Changed out the hard drive and now having problems with Centralized voice mail. I need to get the acces version to 6.02h but it says I need a security keycode. Can anyone tell me if I really need it and if so, how I obtain it. Any help would...

Hi, Anyone know where I can find BCM 360.067_Cumulative 99.0 Patch or Core wi 6.04 because I have a hard drive down and I know that you have to be on the same core version as your backup. I have tried Avaya engineers and they told me that they don't even have that in their archives because it...

I have a customer that has said that when he makes an international call to Germany that exceeds 16 digits, his carrier says that they do not see the last digit dialed. I have called my tech support and they have told me that 16 digits is the max and they are currently looking for a workaround...

I have 7 IP Offices (500 v2 with 7.0.12 software with 7.0.19 Voicemail pro at the main site). As soon as I connect the 7th IP Office into the SCN, I get an error from all sites saying "more than 5 hops present. Each IP Office has an IP trunk going to all of the other schools (fully meshed...

Hi guys, I'm running 6.1(12) with 9630 phones with add on modules. My initial problem is that when the power is removed, the phones try to initialize but get stuck right when the phone is about to come up. The appearance keys show and then 2 seconds later the phone reboots and gets stuck in that...

What gauge do you guys normally ground the IP Office with?

I have a customer that has a BCM 400 3.7 using Unified Messaging with Novell Groupwise. They have recently upgraded to Exchange 2010 and Outlook 2010. Does anyone know if 3.7 Unified messaging is compatible with 2010? Thanks in advance, Dan

Hi guys, I am relatively new to the IP office world and I was out on a call to a Police Station the other day where if you called in on the PRI to the Auto Attendant, the Attendant recordings would be garbled and the callers would not be able to understand the message. I rebooted the voice mail...

It's been a while for me doing N* work so I have a stupid question for you guys. I have a customer with DR 4.1 software and a 2 port expansion card. They are looking into getting a PRI installed and I know they have to get a services card. My question is, if they have a services card, do they...

Hi guys, I am about to do an upgrade from BCM 50 2.0 to 5.0. Is there anything I should be careful of before doing it or is there any tips anyone can give me from someone that has had some experience doing it. Thanks for your help in advance, Dan

Hi guys, I am working on my first Ip office and have a few questions and was hoping you could help me out. 1. I was under the impression that incoming call routes did not have to be created for DID's that match the extensions. When I call a DID it rings ALL the phones due to the default Hunt...