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When dialing a long distance number our provider prompts for a 4 digit authorization code for billing purposes. I cannot get Lync to send out the auth code and so we are unable to make LD calls. I have tested DTMF with off site IVR systems and that seems to work fine. I even called my mobile...

Does anyone know of a good way to get real-time information from Symposium to show up on Sharepoint?

Good Afternoon, I have a BCM 400 running 3.7. On it I have a user who has a TF# that points directly to her DID. If a call comes in from the TF# while she is not on a call it comes in properly. If the call comes in from the TF# while she is on a call it gives a message that the number you...

Good Morning, I did a search and didn't see the answer to this question, it could be I just don't know what to look for. I have a BCM 400 running 3.7 on build 2.4f and it has been requested that we disable a callers' ability to opt out to the operator once they have been placed in a skillset...

Good Morning All, We use an on-call number in our office that we forward to a designated user at close of business each day. What I want to do is setup the phone to have all of our numbers programmed in so that whoever forwards the phone need only punch Forward then hit the appropriate name to...

Hello, I have hit a bit of a snag with an MCR scenario. I have an Opt81c in my office that connects to a Branch Office in a different part of the state. We have a department there that wants a number to ring on their receptionist IP phone and a cordless analog. I was going to just set this up...

I dug through the threads and didn't see this, hopefully I just missed it and it's an easy answer. How do I clear the event log on a BCM 400 rls 3.7? Thanks.

I didn't see an answer to this searching around so please let me know if I just missed it. I have several hundred users on a Nortel Opt 81c using a Callpilot 201i with Rls 5.0. We have recently done a lot of reduction in our operator and receptionist staff and so we only have 1 person left for...

Good Afternoon, I have a BCM 400 that the management wants to setup with call observation like we have on our Opt81c. I know how to setup the supervisor/agent relationship on ACD phones but I am not aware of a similar way to setup the BCM 400. They want the supervisors to be able to monitor...

Good Afternoon, I have a BCM 400 that the management wants to setup with call observation like we have on our Opt81c. I know how to setup the supervisor/agent relationship on ACD phones but I am not aware of a similar way to setup the BCM 400. They want the supervisors to be able to monitor...

Afternoon, I have a VGMC that is throwing errors when I monitor the Telnet into it. I also get QoS packet loss warning for the card in the 30%+ range. The error message in Telnet is: VGW: Warning channel 18 open msg in unknown dspMode: reset, tick 35070049 I had another card in our Branch...

Does anyone know what program to use to design cutomized themes for the 2050 softphone? There are the 5 themes included in rls 3.0 I can use as a reference but I don't have anything that can use the filetypes for editing. I am trying to create a somewhat more streamlined edition for use on...

I have a Nortel Option 81c, running rls 3.0 that I am always working on for one reason or another. Our vendor occassionally gets into it remotely to deal with problems also. If we both try to use the same overlay they will print a message within the PBX to call them at a given number. My...

I have a loop with the below setup. I need to copy the setup on channels 1-8 to 9-16. What is the easiest way to do that or do I have to do it manually? Thanks. DTI TRK LOOP 26 - ENBL FFMT/LCMT/YALMT: ESF/B8Z/FDL SERVICE RESTORE: YES YEL ALM PROCESS: YES ALARM STATUS : NO ALARM CH 01 -...

I have a phantom 500 setup to forward calls from one internal extension to another. The calls forward properly but they will not go to the end recipient's voicemail. Calling her directly does go to voicemail if she does not answer. Any suggestions on what I did wrong? Thanks in advance, you...

I have a CDN that is misbehaving. Occassionally, 4 or 5 times a day, a caller goes on hold waiting for the next available agent and receives dead air for 10 minutes or so and is never pushed over to an agent. The scripting looks all right and nothing has changed in the system. I have made...

I have a user that is having her calls forwarded to her home phone. If you call her home phone directly the voicemail works fine, but if she has a call forwarded from our Nortel system it gives the caller a busy signal and disconnects them without a chance to leave a message. I have no idea...