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I just installed a new IP office 500 release 11.4 . When I first started it up , I had a combo card in slot 1, a ATM 4v2 in slot 2 and a 8 port digital card in slot 3. The customer decided that they did not need the ATM card so I replaced it with a combo card. The system will not recognize the...

my customer has a norstar mics with pri card. They are wanting to go to 4 analog (pots) lines. I am concerned about how to de-activate the pri card . Anyone know of a procedure that I can follow?

I have an avaya ip office 500 rls 8.1 basic in pbx mode. When a call comes in and is answered at extn 10 , then transferred to an extn with voicemail,the voicemail picks up, but line at extn 10 stays busy. You have to physically hang up the line button . Once 2 calls get hung up , the third...

I am working on a Vodavi Starplus system. I am at extension 100 and I enter **3226 and immediately get a reorder tone. I tried from all extensions and cannot get into admin by **3226. Is there any way to work around this?

I have a norstar cics with 3 lines. Line 3 is shared with a fax machine. I have line 3 in a line pool and set to appear only ,yet it still rings on extn 21 one short ring before going to the fax machine. Is there a way to have it not ring the phone at all?

We just installed an Avaya IP Office 500 with pots lines and are having issues with caller id. We can get caller id on all lines. The problem is that the customer wants to see caller id when she is on a call. For instance, she takes a call on line one, the call shows name and number, then line 2...

I have a MICS connected to an Asterisk voip via a T1 card. The asterisk extensions are 5xxx and the norstar extns are 3xxx. I am able to call from norstar to asterisk and visa versa,but the problem is when the auto attn in call pilot answers with "if you know your party's extn, you may dial at...

I have a customer who is sharing a voicemail system with another company. I set up a call tree for my customer. all works well except when a caller 0's out , the call goes to the other business. Is there a way to set 2 different 0 out dn's? Or is there any other solution?

Do all Norstars come equipped with acd que software? How can I tell if my Norstar has the software?

Can someone tell me where I can find specs required for a printer for an acd que. I need to set up a new one . I have all of the switch programming and cabling done. Now I just need a printer and I want to be sure I get one that will work.

I have a CICS wired for music on hold that will not work. I have a cd player wired into a Bogen paging UTI system. I have a jumper wired from the music/page output of the Bogen to the violet/green of the trunk cable on the CICS. I can put my buttset on the violet/green pair and hear music, but...

I have a Norstar MICs with Pri. I have several phones set up with mailboxes starting with extn 8057. All work great except for extn 8059. When calling it internally, the phone rings 4 times then forwards to mailbox 8059. When calling it externally, the phone rings 4 times then forwards to...

I need to replace a remote modem on an opt 81. I want to get one that is password protected. It has one now, but we don't know the password . Any suggesstions?

what is needed to allow the attendant console operator to block calls to a certain extension? example: hospital patient room does not want to receive calls after 9:00 p.m.

My customer's paging company recently changed the all page code to 60##11, which is route access code, # # and 11 being the all zone page. It works great from all phones except the console. When the operator dials 60##, they get a fast busy as soon as the second # is pressed. Is there a way to...

I have an option 81c,with call pilot voice mail . Currently, all calls to the main number are answered by the console operator. We want to put a 15 second message to be heard by all callers before going to the operator. Like, Thanks for calling XXX, for operator, stay on the line or press 0. Is...

How can I reset the system password on a Norstar system if someone has changed the default from 266344?

I am trying to install unified messaging and no longer have the install cd. I downloaded the files from Nortel, but I think I still need keycodes and in order to get keycodes, I need the system id. Where do I find that?