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  • Users: kurayami
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  1. kurayami

    type mismatch and activex object error

    vbscript is save in an external file called "sd.vbs" Here is my code: sub shutdown strComputer = "." ' Local Computer Set objWMIService = GetObject("winmgmts:{impersonationLevel=impersonate,(Shutdown)}\\" & _ strComputer & "\root\cimv2") Set colOs = objWMIService.ExecQuery("Select * from...
  2. kurayami

    one variable different values

    i have this script and I'm trying to make it work: <head> function go (){ var x, j, k; x = document.getElementById('code').value; j = ['1', '2', '3', '7', '8', '10']; k = [ '4', '5', '6', '9']; if (x == j) { document.getElementById('final').value = "A+"; } if (x == k) {...
  3. kurayami

    mimic browser tabbing

    hi! is it possible to mimic the browser tabbing of websites to use in your html? like when u switched tabs it will not reload the info but will stay on where you are on the loaded page. for example, one tab is references to google, you searched something then switched to another tab. when you...
  4. kurayami

    link loaded in the iframe not working

    Good day everyone! I am trying to create an internal single html with an iframe. Here is my code that has the issue: <div id="cont"></br> <a href="#" onclick = "switchMenu('contacts')"><font size = "5px">Contacts</font></a></br> <div id="contacts" style="display:none"> <hr>...
  5. kurayami

    non-ACD abandoned calls

    Right now I'm just confuse of the term abandoned call. As far as I know it is considered as abandoned call if the call entered a queue or as an ACD call. An account supervisor showed me a CMS report of a VDN and asked me about abandoned calls, because there's a lot of it on the report showed...
  6. kurayami

    Call timeout

    Good day to all! Have a question about call timeout or whatever we may call it. In which part of the AVAYA parameters should I change or look into if I want to change the number of rings before sending a busy tone? Tried using coverage path but it sends a coverage tone first before sending busy...
  7. kurayami

    Few second abandoned calls CMS report

    Got a question in CMS reporting. There's a lot of instances in which the report has abandoned calls that are about 1-2 seconds. But that's very odd since all of our agents are in auto-answer mode. And we checked our phantom-abandon call timer and it is 'off'. Should we turn the timer on? Or is...
  8. kurayami

    CMS daily not archiving

    Hi. We have an archiving problem with our CMS 13. It stopped archiving data on Aug 28 and until now when we view the archiving status, it shows something like this: | Arch type | Status | Date | Time | Next Sched | Daily Running 08/29/08 10:02AM 9/16/08 10:00AM Interval...
  9. kurayami

    CentreVu Telephony Server

    We have an issue after recovering our UPS when it broke down. No calls were recorded in NICE and we have an error in our CLS server particularly the CentreVU telephony server which says: "failed to get confirmation <csta_monitor_conf> on monitor device <cstaMonitordevice> request" "got...
  10. kurayami

    VDN announcement

    Just a quick question. Is it possible to have a whisper when auto-answer is enabled for agents? "A common mistake that people make when trying to design something completely foolproof was to underestimate the ingenuity of complete fools." -Douglas Adams
  11. kurayami

    4610 IP phone problems

    We have two file servers to be used for the IP phones. One has all options disable (for regular employees) the other has only logout as option (for IT employees). Before we only had one file server configured to all which shows all the options for the phone. Now we had two because phone details...
  12. kurayami

    agent login issue

    We have a problem concerning agent logins. When an agent tries to login, after he/she inputs her password, the phone suddenly restarts and after boot up the phone is in "aux mode". Does anyone knows what's the source of this problem? Thanks "A common mistake that people make when trying to...
  13. kurayami

    save translation error

    We have an error in our S8720 server when we try to save translate. it displays "translation save lockout". What can be done about this? Thanks "A common mistake that people make when trying to design something completely foolproof was to underestimate the ingenuity of complete fools." -Douglas...
  14. kurayami

    Accounting Incoming Calls

    Is there another way besides using CMS to know how many incoming callsreceived by a specific extension? thanks "A common mistake that people make when trying to design something completely foolproof was to underestimate the ingenuity of complete fools." -Douglas Adams
  15. kurayami

    Fax Machine problem

    Hi. We have an issue about our fax machine. When dialed by a phone we get a fax tone. But when we use a fax machine there's no answer. This fax machine is intended for receiving and sending fax from outside. Anyone have an idea about this? "A common mistake that people make when trying to...
  16. kurayami

    IP phone dial tone

    We have an IP phone whose dial tone begins with 3 beeps, like the confirmation beep (e.g. when setting or removing the call forwarding) then after that the normal dial tone. We tried on and off hooking the phone but still there. Well the phone next to it doesn't seem to do that. I can't seem to...
  17. kurayami

    Sytem Reset

    I have a question about System Reset. What does Level # (1, 2, 3...) means? Thanks
  18. kurayami

    Coverage Path

    We were given a task to put stations in coverage with each other by this format: if calling Ext 1: Ext 1 - -> Ext 2 - -> Ext 3 - -> Ext 4 if calling Ext 2: Ext 2 - -> Ext 3 - -> Ext 4 - -> Ext 1 if calling Ext 3: Ext 3 - -> Ext 4 - -> Ext 1 - -> Ext 2 if calling Ext 4: Ext 4 - -> Ext 1 - ->...
  19. kurayami

    Agent Login ID

    Hi I'm a newbie at AVAYA Systems and I need some advice about Agent Logins. We were tasked to make Login IDs with 4-digit 61 series. I want to know if its possible to use the "next" command when adding new agents. Thanks

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