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Hello everyone, I am looking for some help to get my calls to go out on existing Magix E&M Trunks. We recently converted a client to IP Office but they had old E&M Tie analog trunks. Since I learned that they aren't just regular TIE trunks from a carrier, but they go through a Cisco ISR I need...

Can anyone look at my monitor trace and see if you can figure out what I might be doing wrong? I have set up dozens of SIP trunks, this one is in Puerto Rico and the inbound works fine. Just getting waiting for line on outbound. Many thanks if someone can solve this issue. **********...

Lost vm pro connection a few days ago, just reads <no name> (0.0.0.0). Reset security settings, checked Password, no firewall, reinstalled it and nothing. Can ping from IPO to server and reverse. Also changed connection from LAN to WAN and same issue. Also can not connect to monitor with UDP...

I have a client in the UK looking for a reliable SIP Trunk provider that has worked on IPO systems. They are located in the Berkshires and we would support the IP Office programming.

On a new install with the latest 9.0.11 software. When a user presses their contacts button, there are no internal extensions listed at all. And I already checked that all users do not have Ex Directory checked.

We need a group that has two phantom extensions which are both mobile twinned to their cell phones. The customer has a PRI and you see both extensions being twinned in SSA but one drops after one second but continues to ring the first twinned phone. We tested this on our system but we have SIP...

We have a server edition installed and we cannot get into the web portal, it says Message: timeout. Also the voicemail pro is running and we CAN login but can't see any User/group voice mails or Start Points. Since the only way we can reboot is through the web portal (we are not close to the...

We recently installed a Server Edition with redundancy inside a data center for a client. Between the data center and the customer's site is a 100 Mbs E-Line circuit. Since the install last month, their IP Phones periodically freeze for a few seconds and they can't dial out or intercom, the...

We recently installed a Server Edition with redundancy inside a data center for a client. Between the data center and the customer's site is a 100 Mbs E-Line circuit. Since the install last month, their IP Phones periodically freeze for a few seconds and they can't dial out or intercom, the...

We have a client who we configured with Verizon SIP Trunks---which was a total pain but eventually we got it to work. Now it has been 4 months with no issues at all and the other day they start getting "waiting for line" 2 times before the call connects. Verizon claims nothing has changed and we...

We had a 9608 VPN phone setup at a client's home and worked perfectly on Time Warner. She moved and switched to Comcast and has a DPC3941T (Cisco) router with them. I checked and this model does support VPN Sec Tunnels but the phone says discover now when trying to connect. We can see the tunnel...

I have a very frustrated customer who wants the the DID caller ID to pass through to a phone that is mobile twinned. These are Internal calls he is talking about. For example x100 has mobile twinning turned on and x101 calls this extension. Either the extension # appears on the cell phone of...

I have a customer with a few IP Offices and they have a SCN. Some phones that they use are nortel phones. Today a user from one location went to another location and we put a login/logout button on their phone. They can login fine and make and receive calls, but all of the button programming is...

This weekend a customer took a power hit and their entire system went down. When we tried to login to the VMPRO server the IT director forgot the password for the Windows login and had to reset it. After logging in I could see the client configuration but when I tried to connect it says...

I have a client who has Advanced Edition CCR and their server crashed. I was reinstalling MS-SQL and CCR on a new server and ran into an issue. I couldn't connect so I thought I had a MS-SQL issue so I uninstalled both and reinstalled. Well after installing the CCR, I browsed to the URL and it...

Just recently installed a IPO 9.0 with 30B's and I have most phones in User Rights groups. Sometimes when I make a change, other than button programming, some phones (not all) loose their button programming. I have to unapply to user rights the button programming, and save and apply again and...

Would there be any reason why I can forward ports in my router to access IP Cameras but I can not forward the ports 1718, 1719, 1720 ect to the IP Office? No matter what I try it never forwards properly, I am thinking may be something in the IP Office blocking it. I have set up IP routes as...

Does anyone use a free smtp server in the UK like GMX or mandrillapp in the US?

Has anyone had issues with the 9504 phone displaying the user name instead of just the extension number?

Hello I have set up a 9608 as a remote worker and followed the steps in the H.323 Avaya IP manual. The phone has registered and worked on site where the IP Office is but remotely it keeps rebooting. I can see the button programming but make no calls. Also I see it registered in Monitor. Here is...