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Hello all, I have an issue with "abandoned calls" continuing to ring a HG after callers hang up. They are analog POTS lines and I set them up in the BCM as supervised and 600ohm....basic stuff. The calls are answered by the AA and callers flow through the options from there. I don't see any...

Hello all, Working on a BCM50....first one since 2010....uggghh....it's all coming back slowly! How can I overflow unanswered calls from HG to an info only MB, either subscriber or non-subscriber? Is there a way to maybe send the call back from the HG to the AA from which it came but to a...

Hello all, I'm working on an SX 200 release 5.0.2.14. There has been construction here so I'm sure that's the reason this analog station port is locked up. I've remove the jumper and tried: diagnostics > busy out diagnostics > ret to svc When I do a reports > show status it's "idle". So I...

Hello all, Is there any way to view a saved Magix config in WinSPM? I'm upgrading a customer to a different system and I'd like to view some programming without having to drive over to the site. Thanks!

Hello all, It's been a VERY long time since I've worked with a Magix AND a PRI. Working on: Magix: 2.2 v7.2 Processor: CKE5 HW VTG: 02 I'm adding a PRI card and porting over the POTS. Which PRI card should I add.....a 100 card? Do I need an external CSU? Do I need to upgrade the processor or...

Hello all, I'm having a problem keeping a consistent connection to a Magix 2.2 with WinSPM r9. About 75% of the time I get a "buffer overflow" error after hitting "apply" when making changes. Then WinSPM spins it's wheels for a long while then eventually loses connection. WinSPM set to 2400. I...

Hello all, I am working on an sx200 AX ICP rel 5.0.2.14. Any idea why my IP phones (COS #1) and ONS phones (COS #2), would change along with guest rooms (COS #14), when I change system option #57 (vacant,reserved rm default call restriction) from INT, LOC or LD? Strange. Because when I go...

Hello all, Does anyone know where I can get the Mitel PMS emulator? It doesn't seem to be in the Mitel Software Download Center or anywhere else for that matter. Thanks in advance!

Hello all, We took over a hotel and installing a new sx200 AX but leaving the room phones alone. The customer wants to leave the desi alone for the room phones so we are going to replicate what's on the them now. Right now the desi says "room to room dial 7 + room number". The rooms are...

Hello all, Finishing up an SX200 ICP 5.0.2.14. Any idea why ALL internal calls to IP sets or room phones give a courtesy ring at the console as it's forwarding to VM? I checked both COS and didn't see anything. Interestingly enough the console also rings once when a room is checked out. Any...

Hello all, Putting in an SX200 ICP 5.0.2.14 and we can't call out from the analog room phones. ARS is stopping it. The COR is the same as the IP phones and the IP sets can call out just fine. Tried with the room vacant and occupied....didn't work. Baffled. Is there something in the COS that...

Hello all, I'm took over the installation of an AX ICP rel 5.0.2.14 that was started by another tech and I can't seem to change the room status or do a wake up call from the 5540 console. When I press function > guest rm > rm number the only soft keys that are available are "exit", "no...

Hello, Working on an sx200 AX ICP rel 5.0.2.12. Is there any way to program buttons on a 5540 IP console? It's not being use for call handling so I would like to program speed dials or features....seems like my choices are limited when I go into function > ATT function. Thanks!

Hello all, I'm working on an AX SX-200 ICP 5.0.2.3. I have programmed POG, logical lines and BLF keys on 5330e sets. Right now the buttons say POG, Line 1074 and BLF Sales. Is there any way to get rid of the feature names from displaying on the keys? I would love to be able to change POG to...

Hello all, Fairly new at working with the sx200 ICP platform. I'm working on an AX SX-200 ICP 5.0.2.3 and trying to get pickup groups to work. Should be straight forward but when I put 6 phones in a pickup group but they still can’t pick up for each other…getting “no access” when dialing *08...

Hello, Does anyone know where I can get different skins for the IP Office SoftConsole? Thanks in advance, Dale