Search results for query: *

Following up thread940-1590784 with a fix. Our call centers use 5420 handsets and the Avaya AWH-55+ wireless headset. Our agents answer calls by pressing the headset button on the 5420. We were having a problem where 3-5% of the time the caller would be disconnected upon pressing the headset...

Using IP500s (4.2 and 5.0), SCN, centralized VM (4.2), and CCC 5.0.68. CCC is running at the central site (with VM Pro) and one other site (out of 6 total sites in the SCN.) Both the CCC sites are 4.2. The two sites with CCC use a projected PC wallboard to display the number of calls queuing...

OK, at some risk of embarrassment, I can't seem to search this forum (using the Search button in the tool bar) and find recent threads. For example, a Search with defaults for "call disconnect" or "hunt group overflow" finds many threads, but the newest thread is late 2007? Changing Search's...

Anyone experienced a problem where an incoming call is disconnected when answered using the headset button on a 5420 (with a connected AWH-55+ headset)? We use IP500s at multiple sites with DS8 cards connecting 5410/5420s handsets. Software is 4.1 and 4.2. Systems and handsets/headsets are...

Re: new IP500, 4.1(9), embedded voicemail, incoming calls route to an auto attendant. Extensions are 3xx. VM Pro knowledge but embedded newbie. During the embedded AA menu options greeting (1 for sales, 2 for support), I'd like the caller to simply be able to reach a known extension at any...