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I have an IP Office 9.1.7 that was upgraded about 6 months ago, and today I turned up SIP trunks to reduce customer costs for PRI. Since the system now has some ports open in the firewall for SIP traffic I implemented complex passwords for Administrator, Security and System. Since the new...

I have a customer that is expanding and is outgrowing the capacity of the 12 expansion modules. I have been preparing to upgrade them to Server Edition, and looked on and off for a couple of months for the documentation / instructions on taking a system through this upgrade. Ultimately my...

I have spent a solid day on this issue, and hoped that if I documented my setup the issue would present itself to me... It didn't. Can I ask that you read through my set up and point out any issues you see? Avaya 9650 VPN Phone on IP Office 8.0 with Watchguard XTM 330 IP Office Settings...

Yesterday installed new IP Office v2 9.0 with SIP trunks over a DIA with a carrier that uses a MetaSwitch. The carrier does not require authentication as we are on a dedicated Ethernet over copper connection to the carrier. Trunks are up, and we are able to receive inbound calls, but cannot...

Attempting to reformat a UC100 Module with R9 SP1. Walked through all of the steps in Avaya's documentation. Didn't understand one part of the instructions. They state that "Select the files syslinux.cfg and avaya_autoinstall.conf and copy them to the top level (root) folder, overwriting any...

Does anyone know if or how we can insert the 9 for a user that is using the MS Outlook plugin for One-X Portal? I know you can edit each contact from the plugin to add the 9, but not practical for my environment. Running version 8 IP Office, Windows XP and Outlook 2003.

I am looking for guidance on what programming changes I need to make to have calls that used to go to the attendant console route to an Automated Atendant with different messages for Day versus Night. We have a G3si v11 with an Intuity Audix MAP5 v4.

I am trying to "trunk" an IP Office with (4) analog single line ports from a Definity G3si. DIDs are assigned to each of the ports, and I can make a 2500 test correctly, but the IP Office does not recognize the calls like it does from a CO provided loop start line. Can I change the settings on...