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Does anyone know or have a list of the countries or NPA's that we should have in our PBX to NOT allow calls from or calls to, I think there is an industry list. Thank you in advance.

Can you all please tell me the advantages of upgrading to 4.5 on our Option 81. We are having a hard time finding documentation from Nortel. Does anyone have any information on the 4.5 upgrade? Thank You in advance.

all these acronyms. Ok here is the issue. I noted that our CDR was not picking up internal callers on the report. The vendor looked and said that the individual station has to have ICDA in the CLS. I asked about a global change to add ICDA to every CLS that we have (maybe 3000). He said there...

HAPPY FRIDAY!!! Does anyone know where I can get info on how to add the "headings" on the CP Reporter reports. You know at the top of the report it says 1 - 9 for all of your choices. Well I dont know what each on of them are and I need to label them so I can send them to people. I have the CP...

OK how to explain this. This may be more difficult to figure out. We have a signaling server over at one of our other campuses that is hooked up to one of our main campuses. It is an IP enabled Option 61 hooked up thru a C6509. We also have a T1 that goes over to this campus. The problem is...

YIKES....I spoke too soon. I have a few ACD groups. I am trying to change the FTR to DCFW 4 4305 rather than 4300. I go to ld 20, chg 500, put in TN, then enter down to FTR and it wont let me put DCFW 4 4305. Is there somewhere else I do this. Any help is appreciated. Thanks, Here is the...

OK here is a new one. I get this OTM Traffic System report. We have 6 different trunk routes. Can you please tell me what this means in ENGLISH. What about Erlang? I am mainly concerned about the SIP trunks. I need to know if I have enough or how many more I need for this type of traffic? The...

OK here is a new one. I get this OTM Traffic System report. We have 6 different trunk routes. Can you please tell me what this means in ENGLISH. What about Erlang? I am mainly concerned about the SIP trunks. I need to know if I have enough or how many more I need for this type of traffic? The...

Hello - On my OTM CDR on the incoming call records it is showing 0000 instead of all of the incoming phone number. I have another location that does have the number displaying. I went to LD 17 and added CLID yes, and it is still not displaying. Can you tell me what else I may be missing. Thank You,

Can you all please help me with an easy one here. I am getting much better dont you think. OK on the ACD report You have a column for Busy Time and a column for Manned Time. I believe Manned time is when they have logged in. What is BUSY TIME? I am thinking it is the number of seconds that they...

Here is my scenario. I am adding a phone to an ACD group. All is well except that under key 00 it looks different on one that is in use than the one I am trying to get going. Here is the one that is in production, KEY 00 ACD 7586 0 87220 SUPY ACID 87547 KEY 35 01 SCR 7220 2...

Hello again - Can you tell me how to change the AGN to say SUPV ACID 87547 Key 35? Where 7586 is the ACD # and 87611 is the Agent ID #, and 7611 is their station #. This post is the one I am trying to change. I can not believe I got the phone to work, but the 7611 is not showing up in key 01...

HEY MY VIRTUAL FRIENDS IN NORTEL OUTER SPACE!!!! I know this is probably real easy, but I cant figure it out. I have read of the few other posts but cant get it. I have copied a station for review. I am trying to forward this IP 2004 offsite to another number. I have the CXFA, and the CFW 16...

This should be an easy one. I promise I will write it down. How do I make a DN go straight to VM rather than ringing 4 times. THANK YOU IN ADVANCE!!! Mary

I am so embarrassed. I read all the threads and I am all there cept it aint working. Here is the post. When the user is on one line and you call the phone again instead of going to the 2nd line it rings busy. It looks like everything is set up right. Please advise. Thanks, Mary DES I2004 TN...

Does someone know where I can get a list of what the defintions for the Call Center mean? Like "total wait". These are the acronyms for the ACD reporting off of the PBX, not just general acronyms.

I could not stay away!!! This is something that I can look up. It may take awhile, but I wanted to see if you all were still awake. LOL. I am running the call center report from the printer. I have all the columns. I am familiar with Call Center reporting a little. Question: 1. What is the...

It has been awhile. I must be getting better. YO. I need to know the command to mark bad ports in the PBX so they dont keep appearing in the LUVU. Does anyone know? Thank You in advance. Mary

I have built an auto attendant and none of the boxes are pink. The problem is when I go to save it it says the Time Control box is not connected. UH??????? Under properties I have the times in there. I have the inside and outside boxes defined. I have looked through the CP Application Builder...

Can someone please tell me the command to printout what members I have in one of my ACD groups. I have been looking through all of these manuals for an hour. I will write it down I promise. Thank You, Mary