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I have a customer that has Spectrum SIP trunks coming in on fiber. Spectrum installed a RAD and Adtran 908e that I plugged the IP Office directly into the Adtran port. This has been installed for over a year with no issues on call quality or audio. They recently wanted to forward or twin calls...

Hello everyone I have customer with essential edition and SIP trunks. I have a odd situation where mobile twinning works fine on apple devices but not android. Has anyone experienced this? I had issues with both types before and found it to be a SIP provider issue, once they resolved it started...

Hello All I ran into this on a new install and wondered if anyone has experienced this. I can't get system monitor to connect and I am sure I have the right password and IP address. Also voicemail to email will not work with a known working gmail account. System status did not work until I went...

Hello All I ran into this on a new install and wondered if anyone has experienced this. I can't get system monitor to connect and I am sure I have the right password and IP address. Also voicemail to email will not work with a known working gmail account. System status did not work until I went...

I have a vpn built between the main office and a remote site with a PRI. I installed a Patton m-ata connected and I can call from and to my cell phone no issue. When I monitor with my test set and call a fax and listen the distant end fax picks up and the transmission starts but after a few I...

Hello everyone I upgraded a system at 9.1 to 11.0 and everything went. The vm pro server is a dell server with windows server 2012 r2. The customer called the next day and said voicemail to email was not working. I logged into the system and loaded the vm client to check and test. When I tried...

Hello all I think I know the answer for this but I just want to confirm as I can not find any defined answers on this. I picked up a customer that is running R7 ip office mode without an essential license. They have an add 2vm channel license. As R7 did not require an essential license will I...

I ran into an issue today with a configuration that I previously setup. I have a site that I will call site a and a remote site connected with mpls and a PRI. I have all the proper licenses on both. The customer has alot of small remote sites with 9608g phones connected through vpn's back to...

I have a question about the patton m-ata. Could this be installed at a main site with a PRI connected to an analog extension programmed with a DID. At the remote site use another m-ata connected to an analog extension for fax. The remote site currently has a vpn setup and ip phones connected...

I have a quick question. I have a 8.1(65) system that I ordered a r11 migration license for. They have around 20 5410 phones so my plan is to load the migration license and recreate to 9.1. Should this work ok or should I recreate to 11 then go back to 9.1 Thanks in advance!

Hello to all. I have an issue during my transfer from old sn to new using plds and LAC some of my licenses did not transfer. My essential and vmpro transferred ok but my additional ports did not. They were there but did not transfer. I now cannot get back to where I see the additional vm ports...

I am setting up 3 sites. Site A will have IP office R9.1 and PRI using lan 1 customer network and wan for mpls ip 192.168.42.1. Sites B&C will have IP phones connected to site A using a mpls connection. Sites B&C the mpls is voice only. Site A the customer will be using the mpls router...

I setup up a basic point to point vpn using netgear fvs336g v3 firewalls. I went off the netgear setup options for this from there website. I can get both IP phones to connect to IP office at main site. Both phones show up in system status and I can ping both. My problem is that only one phone...

I have another thread going on about incoming sip calls dropping after 32 seconds. I have this working for the most part now. The weird thing now is the sip trunks work well on incoming and outgoing. What is happening now is that at midnight every night the trunks go out of service. The only way...

Has anyone successfully implemented this? I have another thread on this with details. I a cannot figure out why the netgear will drop the call after 32 seconds. Its exactly 32 seconds every time. If I put the phone system on the open internet it works with no trouble.

I have been battling this for awhile at a customer site. Site has IP office R9.1.7. I have the same setup at my office using same sip provider and same release of ip office with no trouble. The sip provider recently changed to a new peering sip server. I believe this is the trouble. I pointed my...

I am having an issue with incoming calls dropping on a newly installed SIP trunk. Outbound calls stay connected and are clear for duration of call. Its only an issue with incoming calls. They drop after a short time. My firewall is a Netgear fvs336g with current firmware. Built incoming and...

I am using the lan port for my mpls connection with ip route of 0.0.0.0 0.0.0.0 gateway. I want to use the wan port for my connection to internet for voicemail to email. I tried a few ways and could not get working. Any insight and I would greatly appreciate it!

Can this be upgraded to 5? I confirmed that system has fremem with 8 digits. If it can be uograded can I just uograde from 3.2 to 5 or do i need to upgrade to 4 then. Customer wants remote hot desking and I read where this can be with 5 without advance networking license. Thanks in advance!

I just installed both units one week ago. The customer had some complaints of messages being choppy. Customer had a 100 base basic netgear switch and the vm pro server running server 2012r2 with gigabit nic card. I did some research on this great site and found a thread about link speeds...