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These are softphone stations by the way that I need to transfer.

We have had a number of dropped calls being reported by agents (around 4 in sequence to each agent). Not able to find out any caller details within the time it takes to drop. I've run a few system reports to check trunk groups and all appear to be showing ok as well as all boards/ports...

Hi, I know there's quite a few threads on this, but I can't seem to find one to resolve the problem I have. I've setup a coverage path to route to 6 extensions (which are 6 agent pin numbers). The last extension is actually the original agent pin number which i want the call to route back to...

We have an Avaya Definity system, and were originally able to send replies back to customer emails via the system. There are different markets all using the same Avaya email server. However, only 1 site currently has this problem. Problem being is that whenever we choose to 'reply' (send) and...

Hi all I'm trying to amend one of our vectors to make sure that if: a. no agent is logged onto the skill (or pin number 1039) b. agent is logged on but not available to take a call that the call will then route (after 8 seconds) to an external voicemail box on a divert dial number. As I'm...

Hi We've just installed Avaya at our centre and are nearly ready to go-live next month. However, we've hit a problem with being able to manage our call volume that gets sent to an external number off our VDNs. We have a number of VDNs that send calls after an 18 second delay of checking for...

Hi We've just installed Avaya at our centre and are nearly ready to go-live next month. However, we've hit a problem with being able to manage our call volume that gets sent to an external number off our VDNs. We have a number of VDNs that send calls after an 18 second delay of checking for...