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We have resilient 3300 LX controllers on version 7.1.3.4_2. Our conference room phones are 5220's with the 5310 conference unit with side control. Is it possible without human intervention to have mulitple incoming calls automatically conferenced to an extension?

Is anyone out there currently using a call recording system to record calls from the 3300 LX ICP v7.1 with Hot Desk Agent and T1 resiliency enabled? This is a mid sized call center with a large volume of daily calls. We are currently using Callrex which has worked fairly well for us up until...

I have a few users who, when accessing their voicemail box, are prompted for their password and after they put in their password are either prompted for it again or are sent to the root menu. I've even had a few get the message "Thank you, goodbye." At first, I wrote it off to incorrect...

I am trying to access the SMDR and ACD ports on our 3300 LX ICP (v7.1) via telnet and am prompted for a password. I don't remember having to use a password in the past but have not needed to access the ports in this way since the original install. I have tried the logins and passwords for...

I am looking for an example of what should be programmed into the CESID field on the CESID Assignment form. My objective is to make sure that if a Teleworker in New Zealand or Maine dials 911 that the CESID indicates that the call is from New Zealand or Maine. Our offices are located in...