Search results for query: *

I am working with an S8500 and Avaya 2410 phones. One of my users was cleaning her phone and now the hard coded Messages button just dials 3 instead of the whole extension to get VMs. How and where is this button programmed? Thanks in advance! I love this forum

I'm working with an S8500. I am trying to add an analog line to an office. On the patch panel, i found an analog port that was not being used. I cross-connected it to an open analog port on the switch. When I try to add that port # to a new extension, I get an error that the port is already in...

I am working with an S8500 Media Server. We are not able to dial the new 855 toll free numbers. I assume this is because it's a new prefix, but I don't know where/how to add it so my switch recognizes it. The recording we hear is: Your call did not go through. Please try your call again...

I am working with an S8500 Media Gateway with a Definity VM system About an hour ago, one of my users complained of a strange VM from someone within the company. She said that when she listens to her VMs, as soon as she enters her password, this VM starts to play. Usually when you hit the...

I am using an S8500 Media Gateway. Is there an easy way to setup group-paging to ALL extensions on the switch? My crisis management team is looking for a way to get word out fast in case of an emergency/disaster/crisis.

I have an branch office with an older IP Office. I'm not familiar with an IP Office switch, but I support our S8500 Media Gateway at our corporate office. An associate at the branch office needs to change her VM greeting because she inherited the extension from someone who is no longer with the...

I am trying to create a login script to copy an ini file to a folder in the Application Data folder in the logged in user's profile. Here is what I have so far but it's not working yet. Please forgive my ignorance in regards to VB scripting Option Explicit Dim path...

I just recently inherited an IP Office system at one of our sister agencies that I am now responsible for. The system was initially setup by a contractor and nobody in the office was around when it was installed. I have no passwords, no documentation, and am 1000 miles away. I have remote access...

Even though I've been "supporting" my phone switch for about 2 years, there are still lots of things that I haven't needed to do yet. One of them is prepare for the installation of two more lines. Currently, when we call 911, our address doesn't come up at the PD. They have no idea where or...

We had a power outage last week and it was down for about 6-7 hours. My boss wants to find out what it would take to keep the entire phone system up for at least a few hours using a generator. Where can I find out how much power the entire phone systems need? I have an S8500 Media Gateway, an...

I'm using an S8500 Media Gateway. Typically, I am able to drop an extension from one of my IP phones by typing reset (73738) and rebooting the phone. Up until this week, when the phone would reboot, it would ask me for the extension. Now, it just boots up to the same extension it had without...

I'm working with an S8500 Media Gateway. I'm wondering if there is a way to pick up a parked call without an Answer Back Access code. My boss remembers being in one of our sister agencies and not having to dial a code to pick up a parked call. He thinks that they are also using an Avaya...

Working with an S8500. I am trying to drop an extension on a phone for a new person moving into the cube. When I try to drop the extension (118), I get the error tone. I cannot drop the extension, or pick up a new one. There is an extension active on the phone now, and the really weird...

I'm working with an S8500 Media Server. We are doing some office moves, and I need to delete an extension from the switch so I can move it to another building with IP phones. When I tried to remove station XXXX, I got a message telling me that "Bridged appearances must be removed before...

I am using an S8500 Media Server and an Intuity VM system. We have a help desk # and VM box that were setup before my time. There is an off hours message that is currently active from 8am-5pm. The helpdesk's hours are actually 8:30-5:30 and they would like to change the hours that the message...

I manage an Avaya S-8500 Media Gateway, with a fairly standard config. How do I make or find how out to make International calls? Thanks,

I am using an S8500 Media Server gateway. We would like to track the calls that are coming into our Help Desk number by extension. We would prefer that our users open a trouble ticket via the web instead of using the help line. We would like some sort of historical statistics that tell us...

I am using an inherited S8500 Media Gateway and Intuity AUDIX. Recently, someone went in to change the message on our After Hours message. Before, you used to be able to dial the extension of the person you wanted to be transferred to, or hit 9 to hear a directory of our extensions. After the...

I have a jack with 4 data ports and I need to make one of them an analog for a fax machine. Is this a hard change to make? I'm kind of a noob so any help is greatly appreciated.

I'm working with an S8500 Media Gateway. I have a manager who is going to have a physical office in two locations in. Can his extension live in both places, or does one of them have to be a bridged appearance or something similar. What is the best way to go about this?? Thanks.