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Hi all, I have IP412 with new upgrade R5 installed and IpOffice Manager 7.0.8. I am trying to get into the Security Menu with no luck whatsover as the my Administrator login does not work on it!! The helpfile talks to you forever about all the nice security feature, how do you get in the...

Hi all, I have VM Pro (5.0.21) running i want to match a CLI with a value picked from a MySQL DB but the Open Database always fail. I have installed the latest ODBC MySQL Drivers (5.1) on the VM Machine and the DSN is setup and working. The VM Pro GUI also tells me the DB is connecting ok...

Hi all, I have a question in regards to Hunt Group and more specifically I 'd like to know if a Hunt group can be given a priority... Let me explain what im trying to achieve: Our company wants to switch from having individual DDI for each department to one single number. Thats fine (usign VM...

Hi all, Im having a problem for the past few days that I cannot resolve. I have 2X IPO 412 (both running 4.2.11 ) and every few minutes the connectivity between the 2 units is lost - i run a ping from site A to site B and the ping times out one way only for a few seconds then comes back again...

Hi guys, I m having a problem with Call Listenning which used to work fine prior to 4.2, i have the shortcut setup as follow: · Short Code: *99*N# · Telephone Number: N · Line Group ID: 0. · Feature: CallListen The users are all in the same hunt group and have the "Monitor Group" set the...

Hi all, I run IPO v4.2.11 (IP412) and Delta Server v5.0.40, my problem is that every few SMDR the date and time os wrong, it will show like this: 1899/12/30 00:00:00,00:00:00,12,205,O,xxxxxxxxxx,xxxxxxxxxx,,0,1787,0,E205,ThomasS,T9001,Line 1.1,0,0 Of course "xxxxxxxxxx" is the correct phone...

Hi all, I have a IPO 412 (4.1.15) using a E1 IP Line and when calling out the tone cadence seems very long. Im in Ireland and so I set the Locale to United Kingdom (UK English). Is there any other settings i should be looking at? Thanks!

Hey all, I purchased 4X SIP Trunk Licences for IPO412 but i cannot find anywhere if its 1 call per licence or multiple calls? Can someone help? Thanks,

Hi all, I have a couple of 5602SW IP phones, users within Hunt groups are complaining that a call can still come to their phone while they are already another call. I never had this probblem with Analogue phones, anyone knows how to remove this? I have tried removing Call appearances, Busy on...

Hi all, I have a coupple of IP phones 5602SW that im trying to connect up to a IPO 412 (all config done ok). When trying with a brand new phone there is no issues, i unput the values and correct extension comes up after reboot. The problem is with phones which have been used before, i input the...

Hi all, Im extensively using VMPRO (latest 4.1.42) to route incoming calls to different hunt group. My problem is that sometimes i want to transfer to another VM PRO Module rather than an extension or phone number so i use the 'transfer' tool and set the Destination as the name of the VM Pro...

Hi, I upgraded an ANALOG POTS 30V2 to latest 6.1.15 connected to a IP406 3.2.54 System but now i get no dial tone on the pots :( Can i downgrade the POTS unit back to 5.2.54?

Hi all, I am having a clocking issue resulting in drops call on a IP403 with 1XE1 PRI connected to RadMux TDM box + 1X4ports BRI connect to 4X PSTN lines. All was fine up until recently when i started getting this on the monitor: 15209mS ISDNL1Evt: v=1 peb=1,F2 F1 15210mS ISDNL1Evt: v=1...

Hi all, I have a IP 412 deployed for a while now in a rather long building. A few Avaya analogue extensions are causing me problems, there are interfering noise during calls, not always though. I tried different handset/port module but nothing solves it. The only common point between the 3-4...

Hi all, Just trying to upgrade a IPO 406 (not sure if V2) to 4.0 but it wont let me. I am currently on 3.2.54 and anything else i tried is grayed out :( I checked on the bottom Sticker and it says: IPO OFFICE 406 PCS08 Anyone knows the problem? Thanks,

Hi all, I posted this previously and it is now causing major issues. Basically whats happening is that when i create a new IVR/Call Flow Module in VMPRO 4.1.27 and save/Make live the changes just aren't applied and the caller gets a dead line .... I tried to start/stop the VM DB Service and...

Hi all, Im based in Ireland, we recently changed time (forward 1 hour) and since that change my phones - All analogue connected to a IPO 412 running 4.1.(9) - are showing 1 hour delay on Display. I tried rebooting, changing Time Server to several servers (which are all on time), i also tried...

Hi all, I am trying to change the VMPRO (4.1.27) password within the Security settings in the Manager (4.1.9). The option to do so is under "unsecured interfaces" but the OK button is greyed out when trying to put in a new password -- Note that no password is set by default. I am logged in...

Hi all, Im running latest VM Pro 4.1.27 alongside IPO 412 (4.1.9) and im experiencing a very strange problem. When upgrading the VM PRO version the call flow got imported without problems but now if i make a change (example, a transfer changed from extension to a new module) i hit Save and...