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We have RTD Real time display in ACD environment. When we need to talk to agent at their desk we usually call phantom dn eg. agent is logged in with 3901 id and we want to get hold of him, we dial 43901 and talk to them when he is not ready. I can reach most of them but couple of them I can't...

Good Day, I am looking for step by step instructions for skill set name change in symposium and associated scripts. We have ACD Centrrix with Nortel Meridian1 onsite with Symposium Call Centre Solution and Genesys for outbound calls. We have four skillsets for inbound 1 800 network which is...

I am getting complaints from our agents on the floor that they are getting clicking noise after they are connected to clients. Is there any way to test PRIs T1 to see if something is wrong with PRI or is it card. Any way of testing for sure where this is coming from. We have about 14 T1 and...

I am creating a simple non acd phone with DID and outgoing and incoming call features and simple mailbox. I created phone in ld 11 and created mailbox in Call pilot for extension. I am using M3902 with only one extension. Everything works internally for extension and I can even call out locally...

Hi, We are trying to program 3904 to an existing tn. We deleted and recreated phone almost 10 times now. Ofcourse we are doing the usual deacquiring in symposium and genesys. When I create this phone to other available tn it works fine. My question is can we test TN from the switch please...