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version 9.0.3.0 build 941 Trying to setup a simple call forwarding on a user with no handset assigned. This way we can forward calls there when no one is in the office or have them route automatically. Ext 231 is no voicemail, forward unconditional, forward hunt group, intl calls, bna, etc. If...

We have an sv8100 version 6 something. Is there anyway to page both Internal and External with 1 button on the phone? I currently can only separate it out with 2 buttons. Any help would be greatly appreciated.

We have an ip office 4.1.15 with 2 PRI's. Right now, it fails over so if 1 PRI goes down the other kicks in for outbound calls. But I want to try and add this: any outbound calls use PRI#1, and only if that PRI gets full, then to use PRI#2 Any advice would be greatly appreciated.

So we have an sv8100 with dterm phones. We have a VE setup that does a Call Forward All Calls to an 800 number for when we need to redirect calls to another company. We have that VE setup on a button on the phones, so when they need to transfer, they hit transfer, then hit that button, then...

Is there a way to make the audible ACD alarm in 41-20 make sound on ACD phones in rest/break mode? Or a way to send it to a page or another extension? My problem is, it makes noise on ACD extensions that are not logged into the ACD, but I really need it to hit ACD extensions in break mode. I...

We have the nec sv8100 ACD MIS Suite. We have a 40" tv connected running the ACD Monitor/reports software. My question is, how do I make the ACD monitor boards bigger? I've set the text size to large in ACD software. Is there anything else I can do outside of play with resolutions and doing a...

We are currently running version 4.12 ip office, and are looking to upgrade to 5.0.26 I believe. Does anyone have any docs or docs on the web that describe the process to upgrade? Thanks.

I need some help. Here's my example of some data. 10 BK 5 CLR 2210 RED 2199 BK 10 RED 55415 CLR The format is number space color, etc. I had it all parsed out but was then told the number may be more than 2 digits, so I had to throw that code out. I'm creating formulas for each color so I can do...

We have an Avaya IP 500. We currently have requested thru our phone vendor that they send us caller id info. In sysmonitor I see the number but no name. On our phones, it hits VM and a generic prompt, hit 1 for this, 2 for that, etc. Once it rings to the phone it will display the caller id...

We have an Avaya IP office 500. Both listen in and record functions worked previously but now, here's what they do. listen in: sometimes works the first time, but then once you listen in it will disconnect the call between the employee and the end user. It appears though that both sides are...

ACD question on our IP based sv8100 phones. One agent in particular, multiple times during the day, will sit IDLE but she will not get any calls. Once she hits speaker twice or logs out/in of the ACD, then she starts receiving calls again. I reset the phone to factory defaults and re-connected...

Easy question. When you call an 800 number and it says press 1 to do this, or press 2 to do this, this feature is no longer working in our NEC ELITE IPK phone system. I have no idea what this function is called so I don't know what to look for in the manual. If the programming is still good...

I am having trouble getting barge-in to work for extensions that are setup with ACD. I can get it to work with non-acd extensions. When I attempt to barge-in on an ACD call, it gives a "denied". Any suggestions? The info from this thread has been done...

I am needing to setup a virtual extension that transfers an outside caller directly to VM during the day/night. It's basically an overflow from the ACD. I want to setup a virtual so multiple ppl can get VM's from it. I created ext. 355 in VM, and created port 97/ext.355 in the programming. I...

I have an Electra Elite system. All phones appear to be setup with DIT. They all ring when an incoming call is placed. I want to be able to remove this ringing for one extension.