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Hi, Yesterday our ACR didn't show any call recorder in the Viewer, only the calls of this day. After some digging I saw the wav files were there, but Postgres Database had lost all the information previous to yesterday, apparently some kind of vacuum or similar had erased all the data from the...

Hi, Does anybody knows the way to Export/Import just the Hunt-Groups and Time Profile configuration? I had some unexpected changes a couple of days ago, so basically in my current configuration I lost the Time Profiles (they were a lot), so I rescued a Snapshot of the Server Edition from the...

Hi, I have been searching this matter in the forum but 10 years ago VMPro didn't allow it. I don't know if today with release 11 is there a feature in VMPro to convert voicemails in text messages send to an email. Anybody knows if it is possible?

Hi, I am trying to setup an user enabling just to search recodings from a range of extensions. When I select that range the user can only see outbound calls recordings, but not incoming calls. And if I add permissions for the range of hunt-groups where the extensions receive calls from, the...

Hi, I am thinking to upgrade the Ip Office Server Edition from 9.0 to 9.1. I am reading the Application Notes for the upgrade to 9.1.12 and I am seeing that a upgrade license is required coming from "a previous release". I thought an upgrade license is required only when the IP Office is coming...

Hi, I have a Server Edition in one location and some Avaya Communicator in another. Both sides are connected and working in the same LAN but both have firewalls in between. I need to open the ports used for RTP messages in the Firewalls, but the ports used to communicate between 2 users in each...

Hi, I am trying the CMS Script that only allow 1 connection per user in a CMS R17 System. The problem is about to get the pop-up window saying your connection is already in use (echo in the script). As the connection to this CMS release is via ssh I am not getting the pop-up window. Does anyone...

Hi, In a scenary of a Server Edition with a IPO500V2 as an Expansion Server. Does the IPO500V2 in Manager/System show the System ID of the SD Card? In my case it doesn't and the SD card is inserted, Manager only shows the System ID for the Server Edition system, not for the IPO550V2 (is to...

Hi, I have an Ip Office Select R9.1 and as an expansion server an IPO500V2. I an asking to a BP for the upgrade license to R10, but they are saying that the Server Edition has the right Feature Key and lincenses, but the IPO500V2 hast the Feature Key to none, so they can't provide it. All that...

Hi, The release 10.1 of VM Pro based in Linux is working with database interactions. In previous releases it was forbidden. According to the documentation: For Linux-based voicemail servers (IP Office Server Edition and IP Office Application Server), from Release 10.1, database interoperation...

Hi, I am trying to make a service observing with talk but only with my agent, but the customer would not hear to me. With service observing listen/talk I heard both parties, my agent and the customer, and both can hear me. An with whisper page, I can talk with the agent, and is the only one...

Hi, I have an issue with the Automatics Scripts with CMS R17. I have administered the user to login in Tools/Options. I execute a Report and create an automatic script .acsauto. Then I execute the script when I am not logged-in to CMS Supervisor and pops up the application just to insert the...

I have a SIP Line with the URI information "Use Internal Data" and the users have in SIP tab a phone number administered. That number is the one shown as DID for outbound calls. I need to have different DID number to show when I call to just one phone number. I thought to do it with a Dial short...

Hi, I've got a IPO412 with the old version 3.0. I would like to do an upgrade but can anybody tell me until what release can I upgrade it without a Upgrade version license? I know for instance what now upgrading from R9 to R10 you need a license, but I am pretty sure before you could do it...

Hi, I have some confusion about changing the Administrator password in a Server Edition. I know I can change the password in the Manager in Security Settings, but I also know that I can change it in the Web Manager in users. Are both Administrator users connected (Manager and Web Manager)...

Hi, When I installed Ip Office Select (virtualized) R9.1.0 the first time the ova has the VMware Tools integrated and worked ok. But after some upgrades until R9.1.6 I believe VMware Tools went missed because now are not running. Is that right? how can I reinstall it? Thanks

Hi, I have created a topic, with a Task Flow with a Start >> Announcement Script (1 annoucement) >> IVR Script >> Announcement Script (1 annoucement) >> Drop. Then in the IVR Script I have a Start >> Announcement >> End. I make a call to the topic and I get the first announcemnt from the Task...

Hi, I have been following the documentation in order to implement an Ip Office Contact Center connected with a Ip Office Select. I have done the dataimport file imported to Contact Center and the configuration file imported to Manager. Is there a way to see if both systems are already...

Hi, Does anybody know a software/platform to join to Server Edition to create surveys after the call? The problem is that with VM Pro it will be the connection with a Database, but for SE in Linux that action isn't allowed, so the idea is after a call pass the call to that system, play some...

Hi, I am testing Avaya Communicator with Server Edition R9.1 and for me only works 2 states with Presence: Available and Busy (it is the same as the sort code *08 for DND), but in doesn't work the DND and No Connect state (in both states I receive calls). Is that normal or it is a bug? Thanks