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Just" another configuration issue. ;o) Setup is the following, BCM50 Rls 3, 3 analog lines and 3 sets (there are 2 more IP and 2 digital ones as well but leave them out for now). We have: Lines 61, 62, 63 DNs 234, 235, 236 Public ... 905, 915, 916 We set up Pool B for those 3 lines. Pool B...

Hi guys, is it possible to replace the ringtone with MoH? We tried to set it up using CC: 1. Greeting 2. Transfer We hear a short part of the MoH (< 1 sec) and then the phone rings and caller gets the ringtone. We want caller never to hear the ringtone - go it working on Cisco System where...

Any idea for a test config or advise on how to configure Cisco 3560 switches for use with BCM (PCs will plug into phones). I need to know QoS settings and any other special settings for Nortel equipment. The PCs will be in the data VLAN and the phones will be in a Voice VLAN.

I heard that the 1110 is BCM50-only - does this apply to the rest of the 1100-series? Can find any docs on that.

Hi just a question rgarding the BCM50b. If only the 2 internal BRI trunks are to be used for lines, can we put 2 x 32DSM's into expansion chassis to support a total of 76 digital extensions?

Hi guys, got a problem with a BCM 400 Rls 4, all latest patches are installed. When playing MusicOnHold or listen to custom messages (AA or CC) it plays normal - stops - suddenly starts to play the file with immense speed (highpitched sound) then playing it normal for a while and begins again...

Hi guys, got different problems here while trying to set up Reporting for Contact Center. FIrst I used to get errors that SQL Server 2005 wasn't install, it was but I uninstalled and reinstalled it. RCC installation finished - reboot and now running the RCC Database Installer Utility (DBI) and...

Hi guys, got an analogue line set up to be answered by Auto Attendend (problem's the same when using Contact Center). When AA is answering and the caller hangs up while AA is talking the line is not released for another 2,5 to 4 minutes. As far as I read it the trunk mode should be changed to...

Hi, got a problem here with Fax and Express Messaging: Already check the Nortel Database and can confirm the following: -my VM DN is prime set to a line between (125 - 268) -got keycodes for Fax Suite -set up a subscriber VM with "Fax Only" ticked At the moment I am trying to send a fax from...

Set up a park and page for a hunt group and while callers are waiting they should hear Music on Hold. The music kicks in but not until it rang 10 times. Any ideas? (BCM 200, RLS 3.7)

Hi guys, got a weird thing here. When callers are leaving VMs inhouse we get date and time displayed but when getting VMs from external callers it's just the time (which is really unfortunate for VMs left on weekends).