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  • Users: lorax2112
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  1. lorax2112

    Can I use mulitple return vdns to route calls to different surveys?

    Hello, Today agents xfer cusomers to survey. I'm trying to find a way to automate that process and am wondering if I could leverage the return vdn feature. Quick example 4 different chanels skills/agent groups Tech Support English Tech Support Spanish Digital Products English Digital...
  2. lorax2112

    Trying to pull mothly vdn reports via CMS

    I'm attempting to identify whicg VDN's are not in use for say the last 9 months and getting conflicting reports in CMS any idea which report I should be using?
  3. lorax2112

    Pause/resume/stop recording calls via F989

    Everything seems to be working however on my IP phone it gives me an option to pause, resume and stop recording. I’ve went through the feature codes and don’t see the corresponding codes for pause, resume and stop. Thus my question is..How do I control the recording from a standard digital set...
  4. lorax2112

    VM only ext

    Does anyone know how to make a ext ring straight to vm? In the Avaya world all I have to do is X port a ext and it will kick to coverage. I tried doing it on a "inactive" ext but that didn't work
  5. lorax2112

    fwrd off net

    Hello, Having some issues being able to forward calls to a cell/off net. Just started working on this BCM 400 4.0.2.21d

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