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I would like to add another group to our system file that can allow buttons on the first page of a 9611 phone. I know you have to create a group script, but unsure where to find the (buttons on the first page) scripting. Call center would be group 1 and everyone else group 0.

Can a 9611 auto call a specific number once the receiver is lifted? This is one thing I have not done.

I have a bunch of phones that failed then came back with LOGOUT on the main screen with a bullet next to it. Nothing seams to remove this from the display. Has anyone seen this and does anyone know how to change the display. Currently the display is set at 1/2 display but it doesn't go away...

I have a 5.2.1 and I have downloaded central management but I am unsure where this program is to be installed. Is there any documentation or has someone installed and are using this product in conjunction with one-X. I'm really not getting any answers with the documentation I have found.

Does anyone know where I can find the instructions to activate or install the MM interface. I moved companies and don't have the resources here. This would be the Modular Messaging Web Subscriber options. Thanks

having trouble trouble figuring this process out. I am trying to upgrade a s8300 server on a 350 gateway to 5.2.1 What is the easiest way or where can i find documentation. I'm using tftp2000 and i can connect, nothing is really making any sense.

I have a 5.0 switch and a gateway hanging off which they are using IP agent on a 9630 phone. They wnt to use the caller info button and the Vector is programed. When I use Vu-stats I can't use the button to retrieve the info. Is there a better way to get caller info to the agents??

Has anyone heard of a ringback over the VM message. I have a 4.0 switch that asked me to help. It is a new install with a shared audix. When calls come in over the DS1 and leave a message, there is ring back on every VM. Internally everything is clean. only outside calls. the Audix is not on...

I am installing a g700 gateway of an 8730. 5.1 software. Here is the question. Is there a way to have more than ONE music on hold source? As far as I know you can only use one MOH in an analog card. Customer would like MOH for one group and a different MOH with comercials on another. I...

One of our site has 5 different tape decks putting different announcments into the vector. Example: 09 wait-time 300 secs hearing (Ann #) then continue I need to set up an announcment ( old one uses a Aux-Trunk ) do I need to use that board or is there a different way to insert a tape deck...

Can a NON- lsp gateway do a trunk to trunk transfer. I have a 350 non- lsp gateway that canot do a TTT transfer. Phone are set with the proper COS. System Features are "restricted" switch is a 5.0. What am I missing.

Has anyone heard of this. I have a station in a vector routing step: route-to number XXX with Cove Y in unconditional. When the call covers to VM the entire message has a ring back going on. It's like the number doesn't disconnect after ringing the VM. Also when the user dials their DID.

When trying to save a script on CMS the system get a windows 457 error. This happens on win XP and Win 7. Can anyone identify what this error is and what I can do to get this to work. totaly stumped. Error 457 VB error (457) this key is already associated with an element of the collection...

I have to power down and remove a g700 gateway that is connected to a 5.0 switch. I have to disable the announcments boards, but what else do i have to do so the gateway does not alarm?

I have a 4.0 Switch and need to export data to a spreadsheet. Is this possiable without using 3rd party software?? If it is How?? I can't find an answer to this questions anywhere. Help!!

I need to have 12 800 numbers..each with VM to cover to one Phone. All Numbers have to go to different VM. What is the best and easiest way to accomplish this.

I have a 3.1 switch and would like to hook up 9630 phones to it. I have 4620's hooked up but the switch won't recogonize 9630. Is there a software patch I need to download, or am I barking up the wrong tree.

Is it possible for a caller to have one type of music while in queue and a different when they are put on hold. I have a 5.0 switch.

I have 5.0 switch and CMS 14. is there a report that would show call volume on a group of stations?? I have 72 stations in 3 T-1's and I would like to see the volume over the three T's. Thanks

I have a 8730 running 5.0 and have a question on Caller ID. Can it be set up so if an agent places a call to different numbers they can choose different ani to send? If this is possible how would you set that up?