Search results for query: *

Hi, We have a customer using the free Basic MiCollab client to replace the UC Express client after a desktop refresh. They are using the AD synch for the user accounts and corporate directory and it is pulling in the users mobile numbers to the accounts but defaults to them not being published...

Hi, I've a site that has just switched from ISDN to Gamma SIP trunks with a DDI that follows a STAR. Out of hours it goes to a CRA that transfers to an extension that is on a call fwd always to a mobile number. The call completes OK when the mobile answers, however the inbound caller gets no...

Hi, I have an old MX controller still running v8 software in a hotel (always the last to upgrade) that is having issues with their PMS link on IP connectivity. It's been working fine for years and the PMS company haven't changed anything. The system responds to the PMS ENQ constantly with a...

Hi, We have a customer with a CX on MCD 4.1 SP2 who has recently re located and has had all his users's deleted & reprogrammed. The user's are hotdesk users and we have set up dss/blf keys on the phones that are flashing (as expected) when the users are logged out. However, the customer swears...

Hi, We were having problems with a Polycom 7000 conference unit creating conferences of more than 3 parties on a 3300 I enabled system override device option in sip capabilities and we could then create conferences over and above the 3 party bridge on the Polycom using the system FAC However...

Hi, hope someone can help. I'm setting up a CXi II controller for a new customer that was delivered with MCD4 UR2 on the Sata hard drive. I changed the IP address to a 192.168.2.x address (our local LAN address) so I could license it and upgraded it OK to MCD4.1. I then changed the RTC IP...

Hi all, I've several customers on 3300's on vers 9 and also now MCD 4 using embedded vm that are complaining that each morning their message waiting lamp is flashing but when they check their voicemail no messages are there. However once they've checked the mailbox the MWI is turned off. The...

Hi, I've got a couple of SIP trunks from Gamma coming into a 3300 on rel 9 UR2. All working fine except the incoming CLI shows the callers ID without the leading 0 (UK based switch). On an E1 circuit you can get round this by programming the inward dialling configuration but this isn't having...

Hi, I'm trying to set up remote access to a 3300 through a teleworker server. The server is on mas 6.1 (old I know but the customers philosophy is if it ain't broke don't fix it). I've put our office externl IP in the remote access and we can browse to the server manager fine. I've enabled IP...

Hi, Has any one else experienced problems with 5312 handsets running on 3300 Mxe on rel 9 software dropping calls and rebooting. It appears to happen when the handsets renew their DHCP lease. Dhcp is on the 3300 and a completley separate network to the customers PC's so no Vlan's are running...