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Have opened a case with Avaya for an IPO 9.1 (was upgraded from 9.0 prior to any calls) that is being set up as a distributed branch office off a CS1000. The IPO connects to the WebLM, but doesn't see the Enhanced or any other valid licenses. Also, getting some authentication errors in the...

Scenario: By default, the IPOCC (9.0) is configured to communicate only with the Primary IPO Server (9.0). Server goes down and Secondary Server takes over. What, if anything, can we configure or implement in order to continue using the IPOCC? Thanks in advance!

Please don't shoot the messenger! LOL Avaya IPO 500 - Busy customer has 3 lines appearing on all his phones, but would consider removing them if it results in solution to this issue. When business is extremely busy, they want to "busy out" their three lines for a few minutes so they can get...

I've got a script that is requesting caller input. If the caller doesn't have the requested information, they are being routed to another trigger. Is there a way to determine that a call has been transferred? I want to say "if it was transferred, assign this enterprise data, if not, then this...

I need assistance with a temporary solution for a downed voicemail system. I've read a bunch of posts but still haven't found one that will help me with this issue... I have phone with CLS UNR CFXA SFA (was CTD - just changed for testing purposes). I need to foward it to a cell phone number...

thread851-1388478 I've seen several references to making the corporate directory available without login, however I can't seem to make it work (CUCM 8.5). I get a page doesn't exist... is there something you have to do to enable it? Thanks in advance!

I've been told that when using the new forms, that if you build a voice segment box for playing multiple voice segments, that "under the covers" the system does not use a single voice session... that it opens a voice session, plays prompt 1, closes the session, opens a new voice session, plays...

Scenario: Customer with ~16 DID's on a PRI that represent different advertising campaigns. All numbers route to CCR tree where caller selects English or Spanish, then are routed to a one of those two skillsets. Customer wants a report similar to the skillset reports that is by DNIS so they can...

Looking for a workaround - you've seen the scenario before, but I couldn't find a definitive solution... call hears "please hold for the next available operator" in a call pilot application and is then routed to a queue. caller hears ringing until an operator is available. customer wants...

I have a customer that says they used to have Siemens Business View and Business Observer for their call center. They don't have their documentation anymore and I am unable to find anything on the web. Does anyone have any idea where to find documentation or at least know how service level is...

Working on Caller ID to 911 on a CS1000 on 4.5 software... Issue 1: Customer has range of DID numbes on a PRI. Until ESA was set up correctly, CLID was the last number on the PRI and 911 was also able to see address as expected. Changed ESA to send a DID number that appeared on the calling...