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I have a new IP500V2 with about 100 9650s and a PRI. Everything is working fine except the softconsole is showing some calls that are answered show up in the missed calls section of the call log. The calls come into a huntgroup with only one member and it is set to collective call waiting...

I would like to swap a 9650 so tried to log the new one in and get the message "login failed". I don't have passwords set up so I don't know if that is a problem but I know I am at least not getting the password wrong. Do I need to find the old phone plug it back in and log it out?

IP500V1 5.0.20 I have 3 BM32s connected to a regular 1616 with POE as well as an external power brick. I am having different intermittent issues with it. Right after restart everything works, about half an hour later all of the lights turn off but it still works. After a while the lights...

So I have seen the Question of if 1 or 3 are supported but we sold to this customer when we only knew about the knowledgebase saying 3 were supported. A few questions Anything definitive yet? Why is this not taking GBM_B_1_0_9.hex? The phone takes 16xxupgrade and 46xxsettings but never the...

We have an 8100 at a lawyers office who uses account codes to bill their customers. The problem is that after you enter the account code and start dialing the number in there is a constant tone (higher pitch than dial tone) that you have to dial through and never breaks until you enter 7...

I have a small potential customer who would like phone manager pro however I don't see the licenses for sale anymore and adding a one-x server is prohibitively expensive. Can I use the one-x license for an "office worker" to enable phone manager pro or is one-x the only solution?

I have a SCN with 9 sites and every now and then one of the sites will not be able to be reached by extension even though the IP calls still work and the site that can not be reached can still cal the other sites. The system that can not be called will re-send its extensions to the other sites...

Is there a way to get around the ARS entry limit in 5.0.8 other than making 2 ARS's or using export/inport? I think i have about a hundred and now i can not add any more.

IP500 4.2.18 and tried 5.0.8 I just left a customer who has analog lines and likes to call forward unconditional as opposed to using the CO's forward feature. I found that it did not work however when he had an appearance of that line on his phone. Does anyone know if i can have an analog...

I have an IP500 4.2.14 with embedded messaging and my manager is 5.0. I am trying to make a hunt group ring and overflow to a single user forwarded to a short code that sends the calls to an AA. After upgrading manager to 5.0 when i forward to #02 it says "alias not found" or something to that...

I have a customer with Embedded VM 4.2 with an auto attendant on the main message. During normal hours if the caller doesn select anything they can timeout and leave a message set by inbound call routes. However if they are on night mode and i have the night fallback go to the AA it will not...

IP500 4.2.14 I have SIP trunks hooked up to an Alcatel OXE. Calls are working fine, i can conference and when i forward all than a single trunk is used while the call is in progress but when i try to transfer back out the sip trunk the transfer button just beeps. System Status says Extension...

I have an analog line coming into a IPO500 that i want to pass thru to an extension off of sip trunk. i can call this extension from a phone but i have an inbound call route to my analog destination as 61685 however i get the following when i call the line 5608794mS CMLineRx: v=1...

I have an IP500 running 4.2.11 connected to an LGS box. I can call users there no problem but i want them to be able to use my local trunks. My short code 9N dial N works for local phones but i get the following line when calls come in. 3598714mS SipDebugInfo: 19.1070.1 -1 SIPTrunk...

IP500 4.2.11 Im trying to set up an IP (not SIP) trunk to an OmniPCX Enterprise and can ping it however when i make a call i get the following 8446998mS CMTARGET: 0.1041.0 15 Extn301.0: Setting Hard Timer 4000 8446998mS CMTARGET: 0.1041.0 15 Extn301.0: LOOKUP CALL ROUTE: type=100...

I have embedded VM and am trying to get the day/evening greetings for an auto attendant to work. During the day it would play the day then the menu recording like it should but during the afterhours time profile it would just play the menu recording instead of the evening recording then the...