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Good morning, I'm with Interactive Intelligence connected to Audiocodes Mediant 1000B. Everything is working well except with my remote user using checkpoint vpn and sip softphone. I experience jitter and delay for them. Want I want to do for them is to isolate their ip range so I can adjust...

Good morning, I'm in the project of changing all my Telephoy infrastructure and we've break down to 5 potential solution. Genesys, Aastra, Aspect, Interactive Intelligence or Avaya. When I purchased my Avaya IP 1140E phone from my reseller, couple years ago, I was told that those IP phone...

Hi, I can't find the DORG prompt on LD 86 when I try to CHG RLI. My goal is to have the originator clid pass along when Callpilot 5.5 xfer a call. Now, when my callpilot transfer a call, we receive the DN associated to the callpilot channel. So, do I look at the right place? Thank you...

Hi, I'm trying to find what is the call flow of an incoming call on system side. I know for outgoing call is like that : 1- Phone Dials 9+xxxxx 2- NET (NPA, NXX, SPN) 3- RLI/RDB 4- FRL 5- DGT/DMI 6- ROUTE (RDB) So what is the step from an incoming call and what will it triggered? Thank you...

Good morning, It's been lots of time I try to figure it out but after reading a lots of Thread on this site, I'm still stuck. I'm trying to get name appear on my set, 2616 and 1140E when people are calling in from external. My system : CS1000E 5.5 I'm on PRI If I enable MSGI on my primary...

Good morning, What I'm trying to accomplish here is to setup 1140E phone as VOLO type. But each time I try to enter my VOLO TN on the set, I get err0088. This error tells to change the phone type on the TN. I'm tying to do this because I would like to configure "dummie/emergency" phone and...

Hi, It's been twice that I got this issue. I was editing an application and when I saved, SCE crashed on me. Now, I can't access any application or variable. I looks like SCE try to restore the last session but failed each time. Does anyone already have the same issue? It looks like a...

Good morning, I'm trying to get a clid filter in CCMA scripting but the problem I have is my calls are passing through callpilot menu before getting to ccms scripting. So the clid tagged in CCMS is the DN of the channel Callpilot use to transfer the call to CCMS. Is there a way to make the...

Hi, I'm trying to make a filter in CCMA 7.0 scripting with the CLID to trigger when the call have Block ID. Does someone know the return value of a BLOCK CLID in the CLID variable? The problem I have is, I've got prank call on one of my line and it's always block ID so I can't filter by CLID...

Good morning, After lots of try, I'm in need of some help with this issue. Maybe is something simple but when you focus to long on an issue, you get lost in trying stuff.... So my problem, I recently added 100 ip phone 1140E on my CS1000 5.5. I can say that 95% of the phone are working well...

Hi, It is said that we can use this type of variable with HDX : Integer String DN CLID DNIS Agent ID Skillset My goal is I want to send Agent ID, Skillset, and CLID using HDX to an external database. So what I am trying to accomplish is an agent receive a call on skillset X. After the call...

Is there a way with callpilot to record a voicemail and send it to all mailbox of the callpilot? For example, I have an important announcement to do and I want every people of my company to get the voicemail. Can we do that with callpilot? Details : Callpilot 5.0 Thank you, Sylvain Richard...

system use : Avaya NES Contact Center 7.1 ( Contact Center Manager Server 7.1) Hi, Is there a way to change the default multicast address in Agent Desktop Display? I try to run version 7.0.0.2 but cannot change the multicast address to look at. By default is looking at address 23.0.0.1 and...

I'm on my way to move from CCMS 6.0 to CCMS 7.0. I know they moved from sybase replication to caché database where database will be transfered like peer to peer between the active and passive server. Does someone of you know if the database structure change between the two version? I ask this...

Hi, I'm currious if some of you already tried worldwide phone lines ( UIFN ) and International phone lines (ITFS). With UIFN, it would be easier to find saving on international calls fee but I read a lots on it and it seems that UIFN number are blocked in a lots of place like hotel, cell phone...

Hi, Is there a Prefix for Collect Call on the Raw Data of CS10005.5? My goal is to find where collect calls are made and after that, tried to publish international toll free line instead of collect calls who cost a lot. Thanks, Sylric Sylvain Richard "Work is like an adventure. You have...

Hi, Does someone know how to configure the Emergency Transfer switch on a M2250 Attendant console? I tried to read on LD 12 and the M2250 guide but cannot find where they talk about the emergency switch. What I want to do is to configure this switch so if the reception activate it, calls are...

Good day, My initial goal was to send information to a third party application by using HDX. I would like to use CLID and agent ID to interact with my ERP software. Do I have to register my application somewhere? Can I start executable through scripting and send info to it? Do we...

Good day, I received an error while I'm trying to open an application in Application builder. Error : The system could not load the application from the server. Please check the connection to the server and try again. Problem : All of my other application are still working...

Good day, I have a question for you my friends... My goal is to manage my calls with the service level of my skillset. So I know in the realtime display, we get this number with the %Service_level. Can we get this value and play with it in CCMS6.0 scripting? So for exemple, I have customer_1...