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I am new to IP office and I have recently installed a IPO 500v2 Rls 7 system for a customer who is looking to hook up some sort of audio equipment to an analog station port off of the system. Their audio provider is requesting the following information; Our audio install vendor will be...

I have setup FM/FM for a customer with a BCM 450 Rls 6. The feature is working fine except they complain when they dial each other internally,(ex. dn 2222 dials dn 2223) it will ring their cell phone with a "unknown number". Does anyone know of a work around for this problem? Thanks,

thread798-1540766 I am having the same problem as described in this thread. Phone will not boot to allow me access into it. Pressing the services key twice does not work either. Anyone have any suggestions ?

I had a doorphone, that stopped working last week. It was programmed to dial a hunt group which would ring a number of phones in their office. For some reason the doorphone stopped working. I replaced the door phone with a new one and the problem still exists. I took a t7316e set out to where...

Assume Rls 6.0 If I were to deploy the primary cs,ss at site A, with a secondary call server, ss at site B. Would it then be possible to add an additional gateway at Site C and configure it to be a Geographically redundant Survivable remote gateway? Perhaps there is a better solution? Site A...

Customer has a BCM 450 rls 1.0 patch with the latest SU07. They have a skillset that after hours transfers to China. About 25% of the transferred calls are not being completed with the other end. In viewing the calls in bcm monitor it takes between 10 - 15 seconds for the call to connect. It...

I have a customer with 2 bcm's in separate cities. They currently have ip trunks in place between the two systems. They would like to know if it is possible to setup least cost routing in the BCM's where system A would automatically use a pstn trunk from system B or vice versa. I have setup...

I have a customer using a Polycom soundstation 2 ACU. It is connected to a GASM8+ on a BCM450. I have provided the customer with the following steps to initiate a 3 party conference call from the ACU: 1. Make or answer first call. 2. Press LINK, then 2. (this puts the first call on hold) 3...

I have a customer using a Polycom soundstation 2 ACU. It is connected to a GASM8+ on a BCM450. I have provided the customer with the following steps to initiate a 3 party conference call from the ACU: 1. Make or answer first call. 2. Press LINK, then 2. (this puts the first call on hold) 3...

If a person at site A receives a call on a pstn trunk and then transfers the call to a user a site B over SIP trunks is it possible to have the original CLID from the CO appear on the telephone at site B? Site A = BCM 50 3.0 Site B = BCM 450 1.0 Currently, the end user at site B sees the...

After migrating from the bcm 400 to the bcm 450 and upgrading the reporting software, the reporting server now requires a reboot frequently. No reports can be generated and the ipViewsoftboard client also shows no data during this time. The customer server is running Server2003 sp2. Reporter...

I am attempting to set up a skillset on a new bcm 450. Every number I enter for a cdn, i get an error saying that i have chosen an invalid dn, or a dn that is in use by another application. What is the logic behind choosing a cdn? Do i have set this up somewhere else in the system before...

I am trying to Telnet into a BCM, but I believe that port 23 has been disabled. Is there a way to turn it on in element manager? I remember in 3.x there was a telnet tab in config. manager, but I can't find anything in element manager.

I am trying to install i2050 v2 on a pc running Vista business edition service pack1. The client installs successfully registers to the bcm and then in disconnects immediately giving a windows error that the "i2050 has been closed due to a vista error please wait for a solution." I thought it...

Are company is looking at purchasing a polling device to dial into our customer's m1's etc, to check for alarms. Is anyone familar with these? Such as vendor names or specific products? Any help is greatly appreciated, Thank you.

I am looking for documentation in regards to the process for migrating a bcm 200/400 to a 450. What I am trying to determine is if it is possible to migrate the database and keycodes. I remember there being something like a application migration keycode available for a bcm 1000 to 400 migration...

I am attempting to run call pilot manager remotely over a dial up connection. I have created a dial up account with the administrator / password login info, and i can connect sucessfully. when i open internet explorer and enter http://localhost/cpmgr/login.asp the webpage can not be found. I...

Is the I2050 rls.3 now supported on a BCM 50 Rls. 3? I have looked on the nortel.com/pic website but could only find documentation in regards to the CS1K. It is my understanding that licensing server software is now required on a customer pC. So, does this mean I need a ip client license in the...

The customer has 4 agents logged in: Agent A = priority 1 Agent B = priority 1 Agent C = priority 2 Agent D = priority 3 The problem I am experiencing is that when both agents A and B are logged in and available calls always go agent A first. Is there a way that the system can load balance...

I recently added some IP licenses to the phone system. After installing the new keycode a sys load was performed on the active call server. Since then, the conference (AO6)key will not function on any phone (all sets are 1120/1140). When hitting the key to join the two parties together nothing...