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Hello. I have an Avay Merlin Magix system using WinSPM release 9.0. In our sales office, incoming calls will ring on a phone until a certain number of rings, and if unanswered, the call will start ringing on another phone. I've got one phone in the office that doesn't do that, and I need to...

I'm using WinSPM R 9.0 with our Avaya Merlin Magix PBX system. When I swap two extensions, calls forwarded to one are going to the other (i.e. - Extension 2271 was moved to office X from office Y, and extension 2204 was moved from office Y to office X. Calls forwarded to extension 2271 are...

This is only affecting one user. Other users print from the same application to the same printer with no issues. She is using an Oracle Java application that outputs a file in PDF format displayed in a web browser. The print window is very slow to come up, and very slow to start printing...

I need to help a user forward her extension to her cell phone, however, I don't know what needs to be done in WinSPM to make her extension capable of doing so or the steps to get there.

Beyond user mailboxes, my Octel skills are non-existent. Our auto attendent will not pick up, so I need assistance finding and fixing the problem. Here is what I am looking to learn: 1. How do I find out what mailbox picks up the outside line? 2. How do I program the extensions that ring on...

How do I change the number of rings (or can I) before forwarding to voicemail for a single extension in Meridian 1 Release 19?

We use a Meridian 1 X11 release 19. I need to run a backup, but the backup device shows as disabled. How do I enable this device?

This error doesn't show in any reference and it may be related to an issue I'm having with phones not ringing.

We have package 245 installed, but there is no documentation any where that shows the commands for looking up the error codes. Any suggestions?