Search results for query: *

We have a BCM 400 release 4.0 with call center enabled, The bCM was initially on release 3.7 and all the call center functions worked perfectly, advised the customer to upgrade to 4.0and this was done, 3 months after the upgrade Calls to the call center get delayed to be answered by idle...

anyone help me with the rcc database password for bcm 400 reporting

How do i reset a bcm50 using level 2, when i do a cold reset i get an error saying cannot build dialog, thanks

How do we image bcm 50 release 1.

hello, i have BCM 400 rls 4.0 with 4 mbm's, 1 dsm 32 1 dti module 2 8x16 module i have set the dsm 32 to bus 2 dti to bus 7 one 8x16 to bus 3 offset 0 second 8x16 to bus 3 offset 2 im getting the 16 lines the problem is that on each of the 8x16 module the extensions start with the same...

when i configure the mgc parameter using em, and then reboot the mgc i get this error on mgc cli, dsp db is present wrong or missing config, basically the dsp db does not pick the ip assigned, 11/06/2009 03:54:32 LOG0003 VGW: VGW2119 VGW VoIP parameter configuration failur e ...

Hello, I have a BCM 400 with contact centre installed and working fine, i have multimedia contact centre enabled, how do i set multimedia contact centre up,

Hello, How do you setup unified desktop messaging for fax in the bcm, on the user side i have installed the software and can receive callpilot messages in outlook ,, i would like to know where in the bcm do you add the vpim and fqdn, also for an incoming fax how do you set the fax DN and...

The bcm 400 on looking at the alarms i have 2 alarms which are as following, MPS Error, service diasbled FEPS Error service diasbled IP Telephony service disabled due to this ip phones are not registering, digital extensions half are working others dead, What could be the problem is...

I have a BCM 400 release 4.0 with 30ip phones and call center installed, i also have 30 lan cte licences, i want to install a recording solution which will use the lan cte i also want to integrate the bcm with a database software for customers, can i use the lan cte whic is also going to be...

Hello, I have a BCM 400 release 3.7, the problem im having is that the E partition is full, the only way out is to contact nortel and get the vnc password but i dont want ot call nortel as their support in this will take ages, was asking whether if a format the E drive will there be any...

I have a cs1000s rls 4.5 with 2 consoles, they are the pc based ones called smyle, the problem im having is that one of the console keeps on hanging all the time, i have to reconfigure it and works fine then after few days it hangs again, what could be the problem, thanks,

i have an option 11c, it was upgraded to rls 4.5 and after the upgrade the software got corrupt i want to reinstall the software and i also have a backup when installing the software im asked for keycodes what keycodes should i enter,

The system keeps re-initialising after the upgrade to 4.50W. just before the restart the system generates the error CRMN001 High Call Register Usage PCNT used 98. Work performed : The NCR and CSQI values were increased to 2000 and although it decreased the frequency it continues on a daily...

when i try to redirect an ip set to the main office which is a cs1k i get an error in the element manager saying that "Invalid id (3)- endpoint in gatekeeper database is originating call server" what colud be the problem and how do i resolve this issue... Thanks

I have a BCM 200 relase 4.o with srg 1.5 installed, the main office is a CS1000s release 4.0 i have set the srg parameters correctly and alos the ip phones have the correct seetings, when the phones are up they show local mode i have entered the correct MOTN and BUID for every ip phone when i...

i managed to configure qos on the 1001s nortel router it seems the qos does not work as im not able to monitor the qos here is the running config of the router R-KEN-BITU-001 > sh run Please wait... (up to a minute) module serial 1 cable_type v35 clock_rate 2000000...

please guide on how to implement QoS on nortel 1000s router, i followed the documentation and was able to configure QoS but i cannot monitor what could be the problem

i have a cs1000s release 4.5 im able to transfer calls internally but cannot transfer calls to external numbers when i try to transfer im able to dial the external number to where i want to transfer but when i press the connect button the call will not transfer what could be the problem ,, any...

i have an option 11c fully installed when any change is made i have to go to ld 43 and do an edd when doing so i get an error saying EDD016 NO GO. BAD DATA it seems like the disk is full what should i do to be able to save changes..