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I know tenanting is not supported for resiliency and hotdesking but that does not suggest it will not work ;-) Has anyone tried this, as all i am trying to achieve, is if i have a resilient set in tenant 5 for example on the primary controller, and on the resilient assign the same set to be...

Hi, I ahve a customer with a very complex ACD setup, and they need to put paths in "night service" at different times. Now the ACD agents assigned to the agent group against the paths have been assigned to a tenant, they then put the tenant into night service when needed. But i am struggling to...

Hi, I have a job to migrate a customer with a large ACD setup to vMCD. I have a very small window off downtime, possibly just a few hours at most. I have read the guide on this, and it says to remove the element to be migrated from the cluster, remove all TDM programming, backup the database...

Hi all, I have a customer that wants the above configured to a specific softkey if the call is not answered for any reason, but they would also like the origination path name to also display when the call is presented to the console. I was planning on doing this as follows, and would...

Has anybody found how to in the docs or done a 3300 upgrade to a controller that’s in a DLM group? The app record you sync to could have less licenses than are programmed in the database as it got it’s licenses from the pool rather than its own app record. I’ve had a look through the release...

Hi All, This is my first time using SIP firmware on these phones but i ahve had the same issues on H.323 sets but managed to setup the enhanced dialing in the 46xxsettings.txt and got it working, the site is in the UK, the enhanced settings from the file are below, now we have changed the...

Hi I have been asked by a customer about the above, and have found an old SIP 9620 document that alludes to a softkey being available that could be pre-programmed to dial a an emergency number. I am trawling the support site to see how this can be programmed and if so is it possible on H.323...

Hi, I have two controllers in one office to load balance, both are MXe's and have around 500 users on them. All users are hotdeskers, the systems were migrated/upgraded to MCD 5 SP2 PR1 last summer, from MCD 4 SP4, but since around Xmas time we have people being regularly logged out at random...

Hi, I have been asked to do the above for DOA testing some a controller and to prove the ONS and LS ports work, but i cannot think on how to do this, i know how to test the ONS ports obviusly, but it is how to test the LS ports with no trunks, and what is meant by back to back them? TIA

Hi all, I have done the above following the steps in the ESM help, and all is ok, apart from i canot remove the node from Network Element assignment, i have removed the IP, and only the name is on the entry, yet i get aneeror when trying to delete that says, "Cannot delete Network Element...

I performed a few smaller migration/upgrades, up to about 12 elements. But i ahve one now we there are 40 odd 3300's in the cluster. My plan is below, comments welcome on the validity of this or anyones experiences. 1.Online upgrade to all 3300's to load MCD SP4 to inactive partitiona nd...

Can anyone comment on the below. I have done some cluster migrations before, but it has been a while if i am honest, and the last time i added element to a cluster already sharing via SDS, they were blank controllers, as i was migrating users from older platforms on to the new controllers, so...

Hi all, Has anyone had issues with the above. I am taking over an upgrade project, that failed on the first attempt at migration, from gleaing what information i can it was an issue with performing an SDS sync, as it tries to sync to the blank network elements form, and subsequently fails. Thanks.

Hi all, I am du to upgrade a cluster of 8 3300's, from MCD4 to MCD5, in the process performing RDN migration. I have migrated a few 3300's before this is not my question, to speed up the process i was hoping to be able to perform an online upgrade to the same software release. So i had a...

Hi All, I know you can hotline, but i am sure i have been asked this or setup before but cant remember, is there a edlayed hotline, so if i go off hook and dont dial for say 15 seconds then it transfers to a specific destination? Thanks.

Hi All, What i want to achieve, is bascically have the system read the voicemail prompt in on language, and then repaet them in the second language. Or is this something i would have to look at Nu-Point to achieve, this has to be seamless with no interaction from the users and toglling the...

Hi all, Got my first CM6 install soon. And have a few questions. For DHCP i used to use the gateways this, and programmed from the command line, but now i see there is DHCP server in the Utility server, but cannot see where to edit the options, and there is mention that i may need to do this...

Hi all, Having issues with upgrading and existing install of teleworker on the above server, however when i try installing the MSL, i get an exception error, and after looking through the error output, it mentions raid. I can not find anywhere to turn off raid in the BIOS, as i have on other...

Hi all, Think i have this covered, but will be doing the above on a 5.7 server. I am thinking of changing the address of the server, then in contact centre client, going to maagement, configuration, and change ip address of server, and selecting use default, as the SQL is all loaded onto the...

Hi All, I am not a MAS or Nu-Point expert so forgive me, but i noticed today that when a user changes their mailbox pin, it also updates their hotdesk login pin, is there a way to change this functionality at all, to stop it happening? Thanks