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Hello, I cant seem to track this down for the life of me. I am running IPO 500 with contact store (dont remember version, newest one though). First let me say that this is a dedicated server but VMPRO and Contact store are stored on the same partition (I know not the best idea). What has been...

I originally started this thread with the incorrect info so I am going again. I upgraded from version 6.2 to 7.8 I hope this is an easy fix. I upgraded a contact store 7.2 to 7.8 and now the calls will not search and I am in a frenzy. A good thing is all the calls are still in...

I hope this is an easy fix. I upgraded a contact store 7.2 to 7.8 and now the calls will not search and I am in a frenzy. A good thing is all the calls are still in witness/calls folder. Every call after the upgrade is searching but the previous ones are not. Is there a simple file that...

Something so simple has got me racking my brain to figure this out. I just relocated a IP500 from a T-1 to a ATM-4. If your wondering why such a change they made a major downsize. I am only using 2 analog ports the other two (3,4) are set to "out of service" There is no incoming caller ID...

I have a customer that has the president of the co setup with forward unconditional turned on. This is setup so that all did's pointing to him and all internal calls to him get forwarded to his cell. They have a door phone which I would like to override the forward unconditional setting and...

I have searched and searched before I posted this thread and found something similar but the post was closed so please bear with me as I am fairly new to the ip phone. I have setup many within "intranets" but never out of the network. I guess my questions are: 1. Does the 5610SW IP require...

I have a customer that relies heavly on call accounting. When I upgraded them to 4.2 on a IP500 they noticed extension #'s were showing in their DNIS reports. After looking at the recent smdr entries I noticed that extensions were showing in the CLI and both DDI columns. Has anyone...

I have a customer that is ready to cut a check for a IP500 system on one condition, that it can record transferred calls using contact store. Here is the situation. This is a service company that wants all the calls to come in on one number but the dispatcher will transfer the calls to...

There was a link floating around that I cant seem to find anymore. It was to the knowledgebase that has a small program that would take the smdr entries and allow you to read them in a nice format. It was like a cheap call accounting program. I know that I can open them in .csv but this...

I just installed a IP Office 500 for a customer. My tech's went in a pulled out a old KX-TD system to make room and handed it to the customer. As I always do with someone that has an existing system is tell them to look at it like this: In a week your system will get stolen and you will not be...

I upgraded a system to 4.2 (IP 500) Embedded voicemail. I have the dtmf 0 breakout key to go to 301 which is a hunt group extension. When you are in the users voicemail and you press 0 it doesnt even detect it. It just keeps playing the message. Has anyone had a problem with this?

Hello, Usually I try to stay away from embedded messaging but I have a customer that doesnt want a seperate computer to "quit working". I am forced to use embedded messaging. My question is can I toggle between night and day service from a short code or programmed button. They are the type of...

After reading multiple posts everything I read leads me to believe that I have to use a DB25 cord to program a R7. Is that correct? What I have is a DB9 to RJ45 (cisco cable) Can I use that and bypass the db25 cord? Do I need the 355AF or can I just use the cord also? Any help would be...

I have a customer with VMPro. They are a sales company that may work late one night and normal hours the next. I have a condition setup in VMPro but I wanted to know if there was a easier way to change the working hours instead of going in to VMPro each time and changing it. Does anyone have...

This is a real simple question that the vendors cant seem to answer. Are business partners required to sell equipment and software at NPL??? I searched and searched this site and the best I came up referencing anything with NPL was thread940-1133922.

I have a customer with a IP403 and 3.1. They have 2 atm4 trunk cards. When they go to make a outgoing call sometimes it will not go through. This doesnt happen all of the time. It happens with all of the phones and not any phone in particular. They will get a busy signal (slow busy) or dead...

This may be a stupid question, am I overlooking the "use external music on hold" tab on a IP403 with a 3.1 config??? I looked all over especially the system/telephony tab. Am I overlooking something? HELP says it is available for 3.1???

I have searched the forums before I posted this and couldnt find anything on a 403 with a cross talk problem so here I go. I have a 403 with 3.1 and no expansion modules. There are 8 5410 phones plugged in directly to the 403. There are 2 ATM4 trunk cards with 7 out of the 8 lines being used...

I have a 403 unit with 3.1. Normally in any other situation I would use visual voice to accomplish this but I cant with 3.1 here is my question / problem. I setup hunt group voicemail (310) and setup a user with the H310 source number. I know this is a very easy thing to setup and I searched...

Hello, hopefully I have included enough information to help answer my question. My outgoing mail suddenly quit on exchange server 2003. Incoming works fine but outgoing is sitting in limbo somewhere. Some of the things I checked are: 1. Verified port 110 and 25 are open 2. SMTP service is...