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Hey all, customer has an r6 308 processor with 2 308 ec cards to the left and partner messaging to the right. They have 4 lines and are using about 15 extensions. They complained about how they can only access 2 lines. Went to ext 10 and display said to replace the batteries. So I asked them if...

I have a customer that has two companies in one office. They have two consoles ext 100 and ext 200. They are in the process of moving offices so they asked me to forward ext 100 to ext 200. This works fine. I made a few test calls and stayed onsite to monitor the calls. The issue is at 5pm ext...

Do the messaging ports that provide the mwi also enable the indication on the 4412 display? My customer had 15 exts that had 40+ messages and I think it was causing problems. I've reset those exts and I've busied/restored the slot. But the display does not say if they have any new or old...

I recently replaced the processor on a legend. It is a 6.1 processor. The receptionist states that when she receives an inbound call for any extension and she voice announces the call and transfers using the DSS button for that extension, the call rings like an outside call. Before the processor...

Hello all, a customer of mine received a death threat that was left as a voicemail message. The customer would like for me to extract or somehow export the message onto a thumb drive. This is a Partner Mail VS r5. I was thinking of some way to get an audio file on my laptop. Thanks. Brian

Hi, my customer has had some issues in the expansion carrier. This all started when the 007MLM in slot 6 went bad. After I replaced the vm, slot 7 (408 gs/ls mlx) and slot 8 (408 gs/ls mlx) didn't work. But the 100d in slot 9 worked. Then I replaced the 408 in slot 7. The 408 in slot 8 and the...

Hi all, I was wondering if there is a way to see all of the user exts and the ports they belong to at one time. This drop down only shows one at a time and it's a pain in the a**. Thanks for the help. Brian

Hi all, I have a customer that has a merlin magix r4. The main number and a few DID's get a fast busy when called. I haven't actually heard this after about three dozen test calls but the customer and the provider say its happening. The provider actually emailed me the error description that he...

Hi all, I have one magix in NY and one in NJ. The PRI and the audix are in the NY office. They recently relocated the NY office and changed the P2P circuit to an MPLS circuit. My company also installed cisco routers on both ends to support the MPLS circuit. Inbound and outbound calling from both...

Hi all, I have a customer who has a magix in NY and a magix in NJ. This system was originally installed by AVAYA. I relocated the switch to a new office in NY this past friday. As part of the relocation, they switched the pt to pt T1 to an MPLS circuit. The new MPLS circuit has not been...

Hi all, I have a customer that has a 406V2. I was going to upgrade from 3.2.53 to 5.0.8. They have 4 analog lines in the system. Will anything be affected by the upgrade? I've only worked on theses systems when they have PRI service. Also, they just ordered caller ID on the lines and when calls...

I have the following error on the list of errors. "The number of channels configured on Universal PRI lines exceeds the number of licensed channels." This shows up under the "system" in the item line. The error has the red X next to it. When I look at all the tabs under System nothing has the...

Hi all, I was given the task of installing an ip500 with a ds30 expansion module with voicemail lite. I've only worked on embedded voicemail up to this point. I read through the installation manual from avaya's website. It says "3. In the Custom Setup window select Voicemail Lite from the list...

Hi all, this may sound like a silly question, but is there a way to tell if a 2420 phone is R4 firmware or R5 firmware based on the serial or part number? Thanks, Brian

Hi all, after upgrading the customer to 5.0.8 thier ip office has had some issues. The latest is with the embedded voicemail. Here is the situation. Calls come in to main hg. The main hg has only the receptionist in it. Then after 5 rings the extensions in the overflow group ring a few times...

My customer has an PACS R7.0 91E with a 308 EC and a large pc card voicemail in a 5 slot carrier. They have 8 POTS lines programmed onto the phones. Three phones are currently using the forward feature when the user is out of the office. One out of the three is forwarded 95% of the time...

What program do I need to configure a T1 for the partner system?

Hello all, I have a customer with a IP406v2 3.1. When the user calls any number that requires entering a digit to get to another menu, or anything requiring entering digits, the AA that is called does not recognize the digits and the call hangs. This also happens with the user's own system...

Just curious, customer has 406v2 5.0.8. with embedded vmail. Customer wants me to be able to have remote access to change vmail passwords and names. Would it be better for me to use a spare DID or have the customer's IT people set me up with access to their cisco switch? Right now, the ip office...

Hi all, my customer has an ip406v2 with embedded voicemail. They want 'dial by name' which is now available for embedded vmail with 5.0. So I will be upgrading them from 4.1.12. Are there any issues I should know about? What are people's thoughts on the new software release? Thanks.