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Hello, I am using IPO 406 version 4.2 and VCM PRO version is 4.2 the costumer is using voicemail for call center. But now for the last 1 month daily service/file called: VMPROv5svc.exe is stoping the computer( the usage of computer is 100%)and voicemail at the level stops working. After i...

Hi, Does anyone know how i could hide user list that shows all the users when i want to login. I would like that agents would not be able to see all the users. Thanks and regards, Marko

Dear all, I'am using IPO 406v2 version (4.1 12). I have a problem on recording huntgroups. I set to record Hunt Group in Administrator, but with no success. All i could do was to set recording on incomming call route. Anyone had the same probles? Any ideas whay hunt group recording is not working?

Does anyone know when new release (4.3 or maybe 5.0) of IPO version is coming? And if anayone already know what will be the new features. Many thank

Dear all, My costumer is using IPO 406 v2 4.1 version with 3 BRI for CCC(Voicemail) they are using 4 VCMPRO LIC. When caller calls the compy VoiceMail gives him an option to choose exp:press 1 to talk with agents, press 2 for short guide...And the situation is that when final line is used we...

Dear all, I would like to know if there is possible to configurate different MOH (music on hold) for each telephone on CM. THX

Dear all, I am using Avaya IPO 406 with VMPRO. I'am planning to add new number. The number i'am using now will remain. Now when you call me after IVR he can speak with the agent. Now what i would like to ask is what i have to do that the Agent will know befor answering from which number current...

Hello! I i'am planing to upgrade my IPO 406(current version 4.0) to version 4.2. I am using CCC 5.x and Phone manager 4.1.14. I am also using Analog 30 port expansion module. Should i have any problems with upgrade, anything that i should be careful about. Many thanks, Best regards Marko

Hello all, I'am using Avaya IPO 406 version 4.0 and the verison of CCC reporter is 5.0.18 I'am having problems with reports for reports down below · Agent Group Graphical Summary (all calls) · Agent Group Tabular Summary (all calls) With both reports there is no data for...

Dear all, I'am using IPO 406 verison 4.0 2 Phones are 5421 (140, 141) and 5410(280) I have next problem. I have done hunt group doors this group has 3 users. 140,141 and 230. When a costumer presses doorphone the call is send to this huntgroup. Adn the idea is that first phone to ring is...

I'am having Avaya IPO 406 version 3.2 And 2 of my users have problem with call appearance a. This line is black marked ( as it is in use) but infront of a there is this mark ?a. Other two call appearance (a and b) are working fine. Does anybody had same problem or know any solution? Thank you...

Dear everyone, I have one question i would like to view all the incoming call number answered by my night IVR in CCC Reporter. Now i have to get this numbers from Deltaserver/CMDR .txt files ...Does anyone know how to found this caller number in any of CCC reports. Best Regards, Marko

Dear everyone, I am using IPO 406 v3.2 with VCMpro... I have noticed that on digtial phones (5610) when i send caller on hold phone is playing wav file saved in Avaya/IP Office/Manager...that is used for music on hold( was is saved as holdmusic.wav), but on nobrand analog phones there is...

I have 4602 IP Phone, when booting tftp server showes that phone gets 46xx settings file and 46xx upgrade file. But when it should get bin files phone doesen't even search for it. On screen it shows tftp error. Any tips? Best regards, Marko

I am planning to upgrade my IPO to 4.x version. Now i am using 3.2. The reason is that i want to have all my IPO applications on same version ( Phone manager, VM and Office version) I have IPO 406 with Phone 30 module. Using 1 BRI card. Phones are 8 digital and 20 analog. Did anybody ever...

I have instaled new version of Avaya Phone Manager 4.1 and i have noticed that all calls are being recorded under option missed calls even that i have answerd that call. Anybody had same problem or any solution? TNx

Hello I am using Avaya IPO 406. And from last week every day voicemail has problem and stops working. Than i have to restart Voicemailpro service and than it works again. The version of Voicemail Pro is 3.2 Can anybody help. Thank you