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Hi All, I tried removing the agent login-id but once I am executing the command it failed and the error message is "Message(s) waiting; please delete message(s) first. The following procedure are the one I've performed while removing the agent login-id. 1. Login the agent login id then...

Hi All, I'm new into this and would like to ask for your opinion and suggestion. We have an existing DL360 Duplex server and we have a spare S8300 simplex server with embedded voicemail. My question now is can the DL360 Duplex Server use the existing voicemail of S8300. If yes can you please...

Hi All, I would like to ask if someone can show me the right path on how to troubleshoot our Modular Messaging MAS & MSS. We had a scheduled power shutdown of all servers and Modular Messaging is included on that activity. After powering up all servers both MAS and MSS are currently inservice...

Hi Everyone, Just wandering if anyone of you have experienced that when you register an Avaya one x agent station then login in through ACD the TOP BAR Doesn't show any Icon. This makes the agent confused because there are no icon pertaining to ready state or aux. I have installed this to a...

Hi All, I am just wondering if anyone of you can share some thoughts with regards of using a built-in Voice Mail Server (e.g. S8300, S8510). I'd like to confirm if I will not be able to use it centralized by integrating 3 different PBX? Thank you for your time and Appreciate your thoughts...

Hi All, I would like to share to you some problems I have encountered from our CLAN Connection. We experienced intermittent disconnection with our clan which causes our AES TCP Connection State to be in service / out of service. I performed test board and the result was test number 1281 fail...

Hi All, I have encountered a weird problem and I would like to ask all your expertise if you all have encountered this problem/scenario. I have an S8500/G650 Server and a CDR installed (Third Party Vendor). The Scenario is as follows. When an Agent calls outbound through S8500 Server using...

Hi, "We experienced loss of network connectivity (Main site) last week that caused our IP phones here in remote office to went out of service. The downtime last for more than an hour but unfortunately, our LSP here in remote site was not able to activate and provide services to our local ip...

Hi, Just new here and I would like someone to share some information or shed some lights on this inquiry. I was looking through maintenance directory ---> system logs but there are only 2 logs seen on this directory. If I wish to see logs from other dates or previous events, is the system logs...

Good day to all, I have an existing server S8730 with CM 5x and a cdr where it is dump to the external hard disk of the S8730 server. We have a recent changed where we synchronize the server with the NTP server. After doing that process we noticed that the cdr logs that is dated March 15, 2010...

Hi All, I would like to ask for your kind assistance to simply explain how the list ip dsp-resource hourly 1 was showing * when I tried to get logs from it. This is how it shows when you extract logs. IP DSP RESOURCE HOURLY REPORT Meas DSP DSP Usage In Reg...

Hi All, Lately I was having a problem with our bcms real time report and also our historical report. There is a discrepancy with the report which is why I am asking if someone could enlighten me on how to resolve this scenario. We are using a lower version of CM. The scenario is when we are...

Hi All, I am just new here in installing an Avaya Meeting Exchange Express. I'm currently having a problem accessing the WebLM Manager. I have a bundled server with OS installed already. This is a new installation (First Time Installing it). Everytime I have to input a deafult username and...

Hi All, I was wondering if someone could spare me a piece of advice in our system that is having a problem. We have an obselete S8700 Server with CM 2.2.2 software patch activated 02.2.122.0-12809. It is Multi Connect. The problem started when there was an outage in power both server restarted...

Hi, My communication manager raised an alarm and I think I have managed why it alarmed. What I'm looking at is are there any documents that we can look if we are trying to look for the event id for avaya manual. I tried to look at any manual but unfortunately I was unsuccessfull. Can you please...

Hi All, I have a weird setup of H.323 IP Tie Trunk where we have implemented UDP. Site 1 has an extension 1000 while Site 2 has an extension 2000. The weird thing is when Site 1 calls site 2 locally meaning extension to extension and the caller was not able to call the other party and the call...

Hi Guys, Just new here in avaya. We have a setup where 4 buildings are connected through tie trunk. When building A is calling Building B you can notice that the trunk name is appearing in the call appearance instead of its local number. How do we setup this? Thanks!

Hi, Currently we are implementing IP Agent 7 with active directory. Call Center operations often require that an agent be able to take any seat in a Call Center, and be able to have his/her operating environment brought to that position. The problem with this scenario is everytime the agent...

Hi Guys, Can someone help me on this. I have a service provider and We have a problem on our isdn trunk. everytime someone calls us there is a prefix *LOC 7859664 appearing on our phone. The thing about this is that *LOC is appearing. We tried to conduct test calls together with the service...

Hi, Could someone elighten me on this problem. Currently I have an alarm in my pbx which state Port Mtce On Alt Alarm Svc Ack? Date Name Brd? Name Type State 1 2 Alarmed 6 H323-SGR n WARNING FEB 6 H323-SGR n...